Customer Service Manager

Judith Fuentes

Email: ********@*****-********.***

Address:

City: Chicago

State: IL

Zip: 60632

Country: USA

Phone: 312-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Morton East H.S, Cicero IL 1/2001 to 6/1998 (math)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Telephone inquiries

Telecommunication skills

Excellent communication skills

Energetic work attitude

Active listening skills

Conflict resolution

Proficient with Microsoft Office Suite

Persuasive

Focused on customer satisfaction

Microsoft Outlook, Word and Excel

Deadline-oriented

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index from 78 percentage to 86 percentage within 1year as Customer Service Manager.

Promoted to Call Center Manager in 1 year.

Work Experience

February 2009 to October 2012

G.L.G Chicago, IL

cashier

Trained staff on how to improve customer interactions.

cashier,bank deposit.

November 2009 to Current

H&R Block Chicago, IL

customer service

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.

January 2010 to April 2011

H&R Block Chicago, IL

Customer service manager

Successfully managed the activities of 10 team members in multiple locations.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.

Educational Background

98 Morton East H.S Cicero, IL

High School Diploma

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