Sales Project

Subhayan Sur

Email: ********@**************.***

Address:

City: Wilmington

State: DE

Zip: 19803

Country: USA

Phone: 302-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm a Bachelor of Technology in Electronics and Communication Engineering from B. P. Poddar Institute of Management & Technology, Kolkata. My almost 5 years IT experience could be summarized as below: Experience in Siebel CRM architecture Design (Siebel eBusiness & Industry Applications 7.x, 8.x) including installation of Siebel in various environments (Windows, Solaris, Linux) and troubleshooting issues that are related to Siebel admin. Highly experienced in troubleshooting issues with Siebel remote components. Demonstrated technical and functional leadership and client facing skills Strong customer interfacing, problem solving, analytical and communication skills. Able to effectively communicate technical information. Recognized for relationship building with team members and clients. Highly productive in team environments as team leader and team member. Efficient in handling multiple project aspects and priorities. Strong domain knowledge on CRM Siebel Life sciences Application Multiple project experiences SIEBEL (India and Abroad) I'm a team lead with excellent inter-personal and communication skills and having the ability to quickly understand technical scenarios and formulate efficient solutions. Presently for more than 14 months I'm working for Astrazeneca Pharmaceuticals(AZ) from their Head Quarters in Wilmington, DE. I'm the technical lead of a team that QAs all the user tablets that are released and maintained by AZ. Every month as part of the job I travel to various cities across US to provide technical support to all the sales reps joining those meetings there.

Educational Background:

High School Dipolma from West Bengal University of Technology, Calcutta OH 1/2001 to 6/2007 (Electronics and Communication Engineering)

High School Dipolma from West Bengal Board of Higher Secondary Education, Calcutta OH 1/2001 to 10/2012

Job History / Details:

Career Overview

I'm a Bachelor of Technology in Electronics and Communication Engineering from B. P. Poddar Institute of Management & Technology, Kolkata. My almost 5 years IT experience could be summarized as below:

Experience in Siebel CRM architecture Design (Siebel eBusiness & Industry Applications 7.x, 8.x) including installation of Siebel in various environments (Windows, Solaris, Linux) and troubleshooting issues that are related to Siebel admin. Highly experienced in troubleshooting issues with Siebel remote components. Demonstrated technical and functional leadership and client facing skills Strong customer interfacing, problem solving, analytical and communication skills. Able to effectively communicate technical information. Recognized for relationship building with team members and clients. Highly productive in team environments as team leader and team member. Efficient in handling multiple project aspects and priorities. Strong domain knowledge on CRM Siebel Life sciences Application Multiple project experiences SIEBEL (India and Abroad) I'm a team lead with excellent inter-personal and communication skills and having the ability to quickly understand technical scenarios and formulate efficient solutions.

Presently for more than 14 months I'm working for Astrazeneca Pharmaceuticals(AZ) from their Head Quarters in Wilmington, DE. I'm the technical lead of a team that QAs all the user tablets that are released and maintained by AZ. Every month as part of the job I travel to various cities across US to provide technical support to all the sales reps joining those meetings there.

Qualifications

OPERATING SYSTEMS Window 2003/ 98/ XP, Solaris, Linux

Domain

Siebel Administration for Siebel versions 7.7, 7.8,8,8.1.

Technical Skills

Skills Experience Total Years Last Used

Siebel Administration, Oracle DB, Solaris 5 5 2012

Accomplishments

1. As part of the present project I'm always appreciated by Astra Zeneca management for single handedly managing troubleshooting and resolving all issues that users come up with in their tablets during the meetings held in various places in US where 300-600 users come to attend meetings.

2. My previous project which was Pfizer Animal Health US and Europe - I was awarded the "Client Appreciation award" for showing excellent flexibility and dedication for my role there and also successfully implementing a monitoring tool which saved Pfizer from Siebel 8 product defects.

Work Experience

February 2010 to Current

Cognizant Technology Solutions Ltd Wilmington, De

Technology and Sales QA Lead

Current Project : Client AZ Pharmaceutical Duration & Location 2.9 years Kolkata, India and Delaware, USA (14 months ) Primary Role Team Lead Environment Windows 2003,Oracle 10g, Siebel ePharma 7.7.2.10, 7.8.2.11 & 8.11

Project Description As part of the Global Momentum Contract with AZ we are currently involved in providing 24x7 supports to their global S&M application across US, Europe, Canada & ROW.

The AZ support model is based on the ITIL Framework and Cognizant is handling two separate bundles of operations for AstraZeneca.

The phase 1 support for Drug Discovery application grouped as Bundle C is already in steady state and we are currently in Phase 2 of Momentum support providing support to all the Sales & Marketing applications globally grouped as Bundle A.

Cognizant is providing support and application management services for AZ US Field Sales, AZ Quattro & AZ Visage supported on multiple platforms/technologies.

Roles & Responsibilities :

Preparation of agenda for KA.

Preparation of MoM and understanding document for KA sessions.

Prioritization of work and assign tasks among team members.

Coordination with stakeholders and streamline infrastructure requirement.

Preparation of project document repository and maintain the same.

Risk assessment of infrastructure related issues and taking necessary

steps to mitigate the same.

Provides resolution to day to day support issues.

Preparation of Shift plan / roaster for 24x7 support activities.

Generation of Weekly Status report.

Weekly meeting with multiple project leads to understand project

requirement and taking appropriate steps to address those.

Effort estimation for production change request

New environment sizing and Siebel enterprise architecture build for

additional Siebel/Analytics environment as and when required.

Planning of infrastructure related activities and execute them properly.

Day to day Siebel 7.7.2.10, 7.8.2.11 application maintenance

Handling Issues related to Siebel Remote for nearly 12000 remote users.

Monitoring servers and weekend maintenance activities.

Monitoring DB Extracts, EIM,Batch Assignment

Handling Different change request on application side

Territory realignment related work

Schema changes and SRF deployment and upgrade kit preparation

Doing QA for the newly built machines for all the sales reps for

Astrazeneca (new hires and existing filed reps) for Siebel Mobile client functionality.

Also everymonth as part of Astrazeneca sales conferences held all acorss USA I travel to provide technical support to those hundreds of sales reps and resolve all their siebel issues on the spot.

July 2008 to January 2010

Cognizant Technology Solutions Ltd Kolkata, West Bengal

Siebel Administrator for Pfizer Animal Health US and Europe

Environment: Windows 2003,Solaris 9, Siebel 8.05 -Siebel 8.08, Siebel 7.8.2.5, OBI 10.1.3.3.2, Oracle 10g, DAC 7.9, Informatica 7.1.4 Project Description PAH was a dynamic and a fast growing company, operating in a fluid and highly competitive market.

To support their growth plans Client had undertaken a large IT transformation Programme underpinned by the replacing of its existing legacy systems with the latest Oracle and Siebel applications.

Cognizant team was helping the Client in implementing an integrated solution comprising CRM, Web and Back office application.

Roles & Responsibilities Installation of Siebel EPharma Application version 7.8.2.5 and 8 on Window operating system .

Configuration of Siebel Server Siebel Server according to the needs specified by the developers.

Configuration of object managers for different countries.

Monitoring the Batch Assignment jobs, DB Extracts.

Installation & configuration of Oracle BI 10.1.3.3.2, Informatica 7.1.4 along with DAC 7.9

Successfully handled some DBA roles (Installation, bit of database performance & tuning exercises, backup / recovery strategy, table space, creation and management and changing db parameters

January 2009 to May 2009

Cognizant Calcutta, West Bengal

Siebel Administrator team member for Pfizer China Implementation

ECMS China Implementation was a Siebel application developed for China. All the country users would be using the ECMS/SFA Application.

This application was being designed to support common selling activities,

and processes that sales force engages in while interacting with the

customers. This project was executed in two phases phase 1 and phase2. ECMS China Implementation was quite important from Pfizer business strategic point of view as the Pfizer ECMS application for the first time was rolled out for any APAC country.

Roles & Responsibilities:

Installation & configuration of Siebel ePharma Application version

7.7.2.6 on solaris operating system

Siebel application administration

Repository migration across the environments.

Installation & configuration of Siebel Analytics 7.8 (SAS/SAW/

scheduler) along with DAC 7.7

Installation & configuration of Informatica 7.1.4

Configuration of Siebel Server according to the needs specified by

the client.

Installation and configuration of actuate server 7.7.2.6.

Installation and administration of Datastage server 7.5.2

Installation of Iplanet webserver

Monitoring Siebel Remote Components & DB Extracts.

Environment

Sun Solaris 5.9;Siebel ePharma 7.7.2.6, Oracle 9i, Actuate 7.7/

7.8,Datastage 7.5.2;

January 2008 to July 2008

Cognizant Technology Solutions Calcutta, West Bengal

Siebel Admin team member for Pfizer ECMS project

Pfizer ECMS Project :

The Electronic Customer Management System (ECMS) was the forthcoming Pfizer's Sales Force Automation (SFA) and Sales Analysis tool. This tool was designed to support common EuCan (Abbreviation for countries in Europe and Canada) selling activities, and processes that the sales force engages in, while interacting with customers. Within the EuCan countries, the ECMS system would replace the existing components of the existing system(s). These systems were commonly referred to as ETMS (Electronic Territory Management Systems). The Pfizer ECMS system was implemented using Siebel the market leading software in Customer Relationship Management systems - and incorporated best practices in activity planning, call recording and reporting processes.It was rolled out to 23 countries in Europe and Canada.

Roles and Responsibilities:

Installation of Siebel ePharma Application version 7.7.2.6 on Solaris operating system as well as Windows operating system.

Configuration of Siebel Server Siebel Server according to the needs

specified by the developers. Configuration of object managers for

different countries.

Monitoring the Batch Assignment jobs, DB Extracts.

Siebel Analytics version and 7.8.5.2 (only SAS/SAW &

Scheduler component) installation. DAC and Informatica version 7.7

configuration.

Installation & configuration of Oracle BI 10.1.3.3.2 along with DAC 7.9.4

Installation & Configuration of Actuate Reports, Datastage 7.5.2

Successfully handled some DBA roles (Installation, little bit of database

performance & tuning exercises, backup / recovery strategy, table space

creation and management and Changing db parameters)

Education and Training

2007 West Bengal University of Technology Calcutta, West Bengal

Bachelor of Technology Electronics and Communication Engineering

Training:

1. Received training from Cognizant in Siebel .

2. In College as part of final year project I built an SMPS.

2003 West Bengal Board of Higher Secondary Education Calcutta, West Bengal

GED Science

Here I received my 10 2 education.

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