Sales Customer Service

John Michael Secord

Email: ********@**-*******.***

Address:

City: Ormond Beach

State: FL

Zip: 32174

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Extremely resourceful and quick-thinking shipping and receiving clerk with 10 years in warehouse and inventory management. Strives to Improve shipping and receiving efficiency with accuracy by applying strong leadership skills Retail sales associate,passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service. Ability to think fast on feet with over 20 years experience in Operations

Educational Background:

High School Dipolma from Daytona Beach Community College, Daytona Beach FL 1/2001 to 1/1987 (Electronics Engineering)

High School Dipolma from West Seneca East Senior High, Daytona Beach FL 1/2001 to 10/2012

Job History / Details:

Summary

Extremely resourceful and quick-thinking shipping and receiving clerk with 10 years in warehouse and inventory management.

Strives to Improve shipping and receiving efficiency with accuracy by applying strong leadership skills

Retail sales associate,passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.

Ability to think fast on feet with over 20 years experience in Operations

Highlights

Quality assurance

Deadline-driven

Inventory management

Exceptional customer service

Cash handling accuracy

Effective team player

Fast learner

Adaptive team player

Team leader

Lifting 60 lbs

Results-oriented

Customer- and service-oriented

Shipment processing

Reliable and punctual

Strong client relations

Sharp problem solver

Experience

October 1989 to Current

Daytona Beach Racing And Recreational Facilities Daytona Beach, Florida

Show Operations

Part of show management, with over 20 years experience

Hiring and managing temporary show staff

Trains new staff on safety and emergency protocols

Answer visitor questions and address any problems they may have

Coordinates show vendors and assists them during set-up

Resolves vendor problems quickly and to complete satisfaction

Supervises pre-show set up,layout and organization.

June 2007 to October 2012

Food Supply South Daytona, Florida

Warehouse/Inventory Control/Forklift Operator

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Transported freight, stock and other materials to and from storage areas, loading docks, delivery trucks.

Used item numbers to properly stock warehouse.

Used forklift and pallet jacks to load trailers at warehouse.

Processed daily cycle counts to ensure proper inventory

Processed weekly aisle audits to assist proper purchasing.

Received and inspected new inventory for quality and accuracy.

Managed night shipping .

August 2001 to May 2007

US Foodservice Ormond Beach, Florida

Selector/Forklifter/Receiver

Selected product for shipping.

Load trucks for delivery.

Certified on Crown double pallet jacks and reach trucks.Also sitdown forklift and order pickers

Filled inventory slots using Crown reach trucks.

Assisted in yearly warehouse inventory counts

October 1998 to November 2000

Home Depot Daytona Beach, Florida

Retail Sales/Department Head

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs.

Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates.

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction

Successful point man to complete tough customer relation issues

Conflict Resolution

Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Leadership

Key contributing member to Leadership team.

Responsible for careful handling of all merchandise to avoid damage.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Used propane forklift to load trailer at warehouse.Used item numbers to properly stock warehouse.

Completed a restructure of inventory to become more efficient and decrease product damage.And ensure more accurate counting.

Leads by example and with strong work ethic.Building strong employee relations.

References

Jef Feeney Ormond Beach Florida 386-***-**** 17 years

Chris Vorhees Ormond Beach Florida 386-***-**** 26 years

Darryn Schindelheim Palm Coast Florida 386-***-**** 26 years

Jim Brady Daytona Beach Florida 386-***-**** 8 years

Rick Howard Edgewater Florida 386-***-**** 23 years

Craig Meyers Holly Hill Florida 386-***-**** 15 years

Steve Motzel Ormond Beach Florida 386-***-**** 5 years

Education

1988 Daytona Beach Community College Daytona Beach, Florida

Electronics Engineering

1985 West Seneca East Senior High West Seneca, New York

High School Diploma General

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