Customer Service Manager
Resume:
Anamaria Tanase
Email: ********@************.***
Address:
City: Hockessin
State: DE
Zip: 19707
Country: USA
Phone: 302-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly motivated Marketing Manager who is always seeking to improve marketing skills and adapt to different market conditions.
Educational Background:
High School Dipolma from Goldey Beacom College, Wilmington DE 1/2001 to 10/2012 (Marketing)
High School Dipolma from Goldey Beacom College, Wilmington DE 1/2001 to 10/2012
High School Dipolma from USAMV, Faculty of Management, Economic Engineer in, Wilmington DE 1/2001 to 10/2012
Job History / Details:
Career Focus
Highly motivated Marketing Manager who is always seeking to improve marketing skills and adapt to different market conditions.
Summary of Skills
Competitive analysis
Customer targeting
Advertising solution development
Campaign Performance Tracking
Search Engine Optimization Strategies
Marketing Materials Development
Multi-task Management
Project Management
Computer Proficient
Accomplishments
Online Media Buying (Impact Colors Inc.)
Bought banner placement that profitably increased traffic to company website by 50 percentage
Professional Experience
January 2011 to Current
Thornley Company / Impact Colors Inc. / Horizon Aromatics Newark, DE
Marketing Manager
As a website administrator I keep the content updated for all three websites, I am currently working on an optimization strategy and I am constantly checking the statistics about the visits to the websites.
Other marketing responsibilities include designing graphics for promotional materials: advertisements, flyers, posters, banners and product catalogs, developing presentations for new or featured products, for corporate training and for various trade shows.
I communicate with current and prospect customers via telephone and e-mail to answer any questions on products or services.
I also developed relationships with several Marketing Companies for running marketing campaigns and negotiated on price; examples include Innovadex, Cosmetic Design and SpecialChem.
I have attended several Trade Shows, a favorable place to interact directly with customers and distributors.
Extensive use of of Microsoft Office and GIMP (Image Manipulation Program) to perform my job duties.
February 2011 to Current
Thornley Company / Impact Colors Inc. / Horizon Aromatics Newark, DE
Customer Service and Administrative Support
Backup Customer Service and Administrative Assistant personnel during vacations
Communicated directly with customers by phone / e-mails, handling complaints, coordinating samples
General clerical duties including photocopying, fax and mailing
Involvement in Order Process
October 2010 to Current
Ninos Ristorante Italiano Wilmington, DE
Waitress/Bartender
June 2008 to September 2010
Various Summer Part-time positions
Seasonal Positions during school break including Sales and Customer Service
Education
2013 Goldey Beacom College Wilmington, DE
Finance
Currently pursuing a Master in Finance attending Saturday Classes
2012 Goldey Beacom College Wilmington, DE
MBA Marketing
2010 USAMV, Faculty of Management, Economic Engineer in Agriculture and Rural Development Bucharest,
Bachelor of Science Management in Tourism
Professional Affiliations
Project Management Institute
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