High School Customer Service

Michael Tsosie

Email: ********@***********.***

Address:

City: Las Vegas

State: NV

Zip: 89117

Country: USA

Phone: 424-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly accomplished, skilled and talented Administrative Specialist with extensive knowledge of providing administrative support and coordinating daily activities of the office. Four years Administrative experience within The United States Marines Corps. Seeking a position as Administrative Specialist to enhance administrative skills.

Educational Background:

High School Dipolma from Chinle High School, Chinle AZ 1/2001 to 5/2008 (N/A)

Job History / Details:

Career Overview

Highly accomplished, skilled and talented Administrative Specialist with extensive knowledge of providing administrative support and coordinating daily activities of the office. Four years Administrative experience within The United States Marines Corps. Seeking a position as Administrative Specialist to enhance administrative skills.

Skill Highlights

Auditing/Reconciliation

Customer Support/Service

Data Entry

Word Processing

Documenting/Record Keeping

Electronic Spreadsheet Formatting

Administrative support

Attention to detail

Staff motivation

Microsoft Office Outlook Experience

File System Development/Maintenance

Supervising and Delegating Assignments

Front Desk Reception

Handling incoming and outgoing mail

Creating various awards

Payroll and Travel Services

Employee training and development

Core Accomplishments

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Reporting

Maintained status reports to provide management with updated information for client projects.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Operations

Collaborated with ection to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including Administrative Support and Customer ServiceCalendaring:

Planned all travel for CEO

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

Improved office organization by compiling daily reports, spreadsheets, organizational charts and company data reports using Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Preparation

Prepared Service Record Books for review/updates to personal, emergency, and insurance information

Education

2008 Chinle High School Chinle, Arizona

High School Diploma

Military Experience

to

United States Marine Corps,,

Administrative Specialist

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