Customer Service High School

Juniper Huebsch

Email: ********@******.***

Address:

City: Indian Land

State: SC

Zip: 29707

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated professional highly proficient in supervising processors and leading in objective decision making. Maintains positive attitude and works hard to build team relationships.

Educational Background:

High School Dipolma from Sacramento City College, Sacramento CA 1/2001 to 12/1995 (Fine Arts)

Job History / Details:

Summary

Self-motivated professional highly proficient in supervising processors and leading in objective decision making. Maintains positive attitude and works hard to build team relationships.

Highlights

Expert in all loan processes

Reliable

Customer service-focused

Pipeline management

Subject matter expert

Steward of institutional regulatory compliance

Accomplishments

Received two Service Excellence awards and multiple nominations

Rose from entry level processing to Loan Doc Specialist 4 in six years

Experience

April 2004 to Current

Wells Fargo Home Mortgage Charlotte, NC

Loan Document Specialist

Effectively managed more than 100 customer relationships at a time.

Taken on supervision of processors to make sure we follow all federal and state compliance guidelines.

Lead the way as the "go to" person for challenges in the office.

Subject matter expert in myriad of loan processes and underwriting guidelines.

Cross trained over three months in REO department.

Handled complex relationships within the company which resulted in employee retention and millions in sales.

Education

1995 Sacramento City College Sacramento, CA

Associate of Arts Fine Arts

Coursework in Business Administration

Completed Mortgage Underwriter training

Completed Loan Origination training with certification from North Carolina Banking Commission in 2004

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