High School Years Experience

Tonia Johnson

Email: abo828@r.postjobfree.com

Address:

City: Timberlake

State: NC

Zip: 27583

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Server/ WaitressHardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 20 years experience serving up to 50 dinner guests . highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Educational Background:

High School Dipolma from North Lenoir High, Kinston NC 1/2001 to 6/1988 (BASIC)

Job History / Details:

Summary

Server/ WaitressHardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 20 years experience serving up to 50 dinner guests .

highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Highlights

Organized and efficient server

Quick problem solver

Thrives in fast-paced environment

Committed team player

Courteous, professional demeanor

High energy

Flexible schedule capability

Cash handling expert

Guest relations professional

Liquor and smoking laws familiarity

Experience

October 2010 to October 2012

Big Al's Catering Roxboro, NC

Cook

Prepare breakfast, lunch, & dinner for 60-150 inmates at the Person County Detention Center (jail) . Also filled canteen orders for inmates, entering into the computer system .

February 2005 to Current

Clayton, Myrick Law Office. Durham, NC

Receptionist

Managed high call volume with tact and professionalism.

Schedule Appointments, Greet Clients in a professional manner.Gathered and verified all required customer information for tracking purposes.

March 2008 to October 2010

Carolina's Finest Diner Roxboro, NC

Server/ Dining Room Manager

Consistently provided professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Developed and maintained positive working relationships with others to reach business goals.

Provided friendly and attentive service.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Resolved guest complaints quickly and efficiently.

Delivered quality service by providing a warm and welcoming environment.

Effectively listened to, understood and clarified guest concerns and issues.

February 2001 to March 2005

Rays Elbow Room Durham, Nc

Server / Bartender

Routinely checked identification of patrons purchasing alcoholic beverages.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Maintained a consistent, regular attendance record.

Set up bar for operation, obtained cash bank and stocked the service bar.

Set up storeroom and work areas to allow easy access to stock items.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Effectively and calmly resolved situations with intoxicated guests.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Education

1988 North Lenoir High KINSTON, NC

High School Diploma

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