Customer Service Representative
Resume:
Alice Jones
Email: ********@*********.***
Address:
City: Stone Mountain
State: GA
Zip: 30083
Country: USA
Phone: 678-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Educational Background:
High School Dipolma from Towers High School, Decatur GA 1/2001 to 6/1993 (general)
Job History / Details:
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Highlights
Skilled in call center operations
Adheres to customer service procedures
Exceptional workflow management
Customer interface expertise
Strong problem solving aptitude
Persuasive speaker
Accomplishments
Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
Experience
October 2009 to April 2011
Flash Foods Woodbury, Ga
Assistant Manager
Assistant store manager of a convenience store that was opened 24hrs aday
September 1997 to July 2008
Rooms To Go Duluth, Ga
Customer Service Representative
Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to [15 to 35
] calls in queue per minute.Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Education
1993 Towers High School Decatur, Ga
High School Diploma general
Student government representative
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