Customer Service High School

Crystal Mccants

Email: ********@****************.***

Address:

City: Mobile

State: AL

Zip: 36608

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data Entry- Inspections

Educational Background:

High School Dipolma from SAADS Healthcare, Mobile AL 1/2001 to 4/2001 (Nursing Assistant)

High School Dipolma from Murphy High School, Mobile AL 1/2001 to 10/2012

Associate's Degree from Bishop State Community, Mobile AL 1/2001 to 10/2012

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data Entry- Inspections

Summary of Skills

Strong organizational skills

Listening skills

Excellent communication skills

MS Windows proficient

Adaptibility

Conflict resolution

Problem solver

Fast learner

Courteous demeanor

Energetic work attitude

Inventory control

Customer service

Multi-line phone usage

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Professional Experience

February 2012 to Current

Cable Equipment Services Mobile, AL

Comcast Subcontractor

Review files, records and other documents to obtain information and respond to requests of company.

December 2010 to Current

Self Employed

Developing and executing marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

10/23/2012 12:00:00 AM

Patient Car

November 2008 to December 2010

Home Relief Services Daphne, AL

Patient Care Assistant

Laundry,Housekeeping,Meal prep,Personal grooming and taking vitals.

October 2006 to November 2008

United Nonwovens Mobile, AL

Machine Operator/Lab Technician

Inspect and perform tests on material.Computed, recorded, and proofread data, records and reports. Operated machinery such as slitters,wrapper and forklifts.

June 2005 to September 2006

Alabama state Docks Mobile, AL

Inventory clerk/Inspector

Inspect,approve and document all products and information prior to export. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Education

2001 SAADS Healthcare Mobile, AL

Certificate Nursing Assistant

Coursework includes: Speech and Communication, Sociology and Psychology

1996 Murphy High School Mobile, AL

General Education

HS Diploma

Bishop State Community Mobile, AL

Associates Business Administration

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

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