Customer Service High School

Andrea Baker

Email: ********@*********.***

Address:

City: Charlotte

State: NC

Zip: 28208

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized Direct Support Specialist successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.

Educational Background:

High School Dipolma from University of the State of New York, NY 1/2001 to 1/2010 (Tax Preparation)

High School Dipolma from, NY 1/2001 to 10/2012

High School Dipolma from CPCC, NY 1/2001 to 10/2012

High School Dipolma from, NY 1/2001 to 10/2012

High School Dipolma from, NY 1/2001 to 10/2012

Job History / Details:

Professional Background

Organized Direct Support Specialist successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.

Skill Highlights

Federal/State tax preparation

Basic administrative knowledge

CPR/First Aid certified

Efficient data entry

Filing and data archiving

Excellent interpersonal skills

Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

August 2008 to February 2012

RESCARE Charlotte, NC

Direct Support Specialist

Completed and submitted clinical documentation in accordance with agency guidelines.

Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

January 2001 to February 2012

US TAX EXPRESS Charlotte, NC

Tax Preparer

Provided efficient customer service to clients.

Reviewed and explained tax forms to clients to guarantee full understanding of payment policies and procedures.

April 1997 to December 2000

ERWIN PEARL Charlotte, NC

Assistant Manager

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Shared product knowledge with customers while making personal recommendations.

Education and Training

1988 University of the State of New York, NY

GED

2000, NC

Certified Tax Preparation

2001 CPCC, NC

Certified Mortgage Loan Processor

2010 Charlotte, NC

Certified Life Insurance Agent,

Select One

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