Customer Service High School

Brandi Bryant-Bell

Email: ********@*********.***

Address:

City: Mesa

State: AZ

Zip: 85209

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 9 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Focused Server/Bartender/Host/Trainer successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Educational Background:

High School Dipolma from Prairie View Agricultural & Mechanical Univers, Prairie View TX 1/2001 to 5/2008 (Special Education / Psychology)

High School Dipolma from Klein Collins High School, Prairie View TX 1/2001 to 10/2012

Job History / Details:

Summary

Restaurant professional with 9 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Focused Server/Bartender/Host/Trainer successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Highlights

Organized and efficient server

Highly responsible and reliable

Point of Sale (POS) system operation

Quick problem solver

Thrives in fast-paced environment

Maricopa County Food Handlers card

Trained in liquor, wine and food service

High energy

Flexible schedule capability

High-volume dining

Up-selling capability

Food safety understanding

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Corporate Trainer Chili's Grill & Bar, Logan's Roadhouse & Cypress Station Grill.

Experience

January 2010 to October 2012

Logan's Roadhouse Gilbert, Arizona

Server/Hostess/Bartender

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Quickly recorded transactions in MICROS system to deliver prompt service.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Served beverages, breads and butter and replenished items as necessary.

Maintained an accurate wait list.

Handled various forms of payment including large amounts of cash.

June 2007 to August 2009

Chili's Grill & Bar Woodlands, Texas

Server/Hostess/To-Go Specialist

Delivered quality service by providing a warm and welcoming environment.

Politely answered phones promptly and recorded and confirmed reservations.

Greeted guests and communicated about wait time.

Guided guests through the dining rooms and provided needed assistance.

Completed opening and closing checklists according to set standards.

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Education

2014 Prairie View Agricultural & Mechanical University Prairie View, Texas

Special Education / Psychology

Minor in Spanish Language

Dean's List Academic Achievement Award

2006 Klein Collins High School Spring, Texas

High School Diploma College Prep

Top 10 percentage of class

3.9 GPA

Member of Key Club

Coursework in Culinary Management and Food and Beverage Operations Management

References

BriAntoine Westmoreland

Chloride Industrial Systems

Office: 281-***-****

Email:

Mentor

Milan Barnett

Prairie View Agricultural & Mechanical University

Office: 214-***-****

Email:

Tutor

Maria Dingle

New Media Studios

Office: 313-***-****

Email:

Co-Worker

Melanie McLeod

Logan's Roadhouse

Office: 623-***-****

Email:

Manager

Raymond Saucedo

USPS

Office: 505-***-****

Email:

Manager

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