Customer Service High School

Stephanie Green

Email: ********@******************.***

Address:

City: Memphis

State: TN

Zip: 38125

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Educational Background:

High School Dipolma from Highlands High School, Sacramento CA 1/2001 to 5/1992 (General)

Job History / Details:

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Highlights

Guest services

Reservations and booking system experience

Front desk training

Concierge duties

Courteous and helpful

Accomplishments

Account services manager for platinum guests.

Won Holiday Inn employee award.

Experience

July 2009 to Current

Holiday Inn Express Memphis, TN

Lead Front Desk Associate

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Assisted guests with any special requests during their visits.

Greeted and registered guests and issued keys.

November 2008 to July 2009

SIMOS Resources Memphis, TN

Shipping Clerk

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Responsible for careful handling of all merchandise to avoid damage.Staged final products for shipment.Attached identifying tags to containers.

May 2005 to August 2008

Holiday Inn Sacramento Northeast Sacramento, CA

Catering Coordinator

Answered department telephone calls within 3 Posted Banquet charges to event accounts, Confirmed booked functions, Scheduled Taste testing & Site inspections. Verified customers' credit and established how the customer would pay for the event.

May 2005 to May 2006

Holiday Inn Sacramento Northeast Sacramento, CA

Reservationist

Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.

Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Verified customers' credit and established how the customer would pay for the accommodation.

April 2004 to April 2005

Holiday Inn Sacramento Northeast Sacramento, CA

Front Desk Agent

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Answered department telephone calls within 3 Assisted guests with any special requests during their visits.

rings, using correct salutations and telephone etiquette.Made and confirmed reservations.

Education

1992 Highlands High School Sacramento, CA

High School Diploma General

Affiliations

Intercontinental Hotel Group

6 Bass

Pride Hospitality

Prism Hotels

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