Manager Customer Service
Resume:
Mary Shea
Email: *********@********.***
Address: ** ***** ****
City: Trumbull
State: CT
Zip: 06611
Country: USA
Phone: 203-***-****
Skill Level: Management
Salary Range: 55
Primary Skills/Experience:
reporting
Educational Background:
Associate Degree, Accounting
Housatonic Community College, 09/1988 - 05/1990
Bridgeport, Ct
Not Selected,, Not Selected
Job History / Details:
MARY SHEA
80 Craig Lane * Trumbull, CT * 203-***-**** * *********@********.***
Financial Manager/Controller
Innovative and effective accountant and financial manager with over 22 years of experience maximizing returns on financial assets by establishing financial policies, procedures, controls, and reporting systems for some of the world`s leading hotel brands. Trusted finance and analysis manager responsible for large annual budgets. Influential team leader distinguished for introducing effective methods to increase team collaboration and performance. Exceptional communicator leveraging critical thinking, analytical problem resolution to exceed objectives and expand business growth.
PROFESSIONAL EXPERIENCE
FOUR POINTS BY SHERATON, Meriden, CT
Assistant Controller 2009-2012
Responsible for the daily reporting to corporate, general cashier, accounts receivable, charge backs, payroll and accounts payables.
Executed and coordinated general accounting and related activities
Produced the monthly financial statements respecting deadlines established by Management and ensure sound management of company assets
Executed financial analysis, develop appropriate remedial recommendations and report to management
Assisted with the process of establishing and monitoring the annual budget.
Successfully prepared month end profit/loss statements and bank audits.
HILTON STAMFORD EXECUTIVE MEETING CENTER, Stamford, CT
Assistant Controller/Credit Manager 2008 - 2009
Responsible for the complete oversight of the daily accounting operation of the hotel, reporting directly to Controller. Maintained responsibility for journal entries, accounts receivables, bank reconciliation, credit cards and charge backs.
Prepared month end food and beverage inventory, bank audits and profit/loss statement.
Successfully cross-trained in all company accounting capabilities.
Consistently performs at a high level across a broad array of daily accounting department tasks.
Actively interfaces with various individuals from both internal and external support functions.
Proficient in the OnQ Hilton system, M3, Company and ADP payroll system and Micros F&B software systems.
Trained all accounting and audit staff on their principle job responsibilities.
MARRIOTT INTERNATIONAL, Trumbull, CT
Staff Accountant 2007-2008
Responsible for accounts receivables, general cashier, accounts payable and night audits.
INTERSTATE HOTELS, Trumbull, CT
Accounting Manager/Assistant Finance Director 2001 - 2007
Responsible for the complete oversight of the daily accounting operation of the hotel - reporting to the Director of Finance. Responsible for performing Journal Entry, Accounts payable, Accounts receivables, ADP Payroll, E Daily and general cashier work pertaining to the hotel property.
Acted as the primary accounting contact for corporate/internal departments as well as guests and clients as related to these tasks.
Accurately performed and managed all accounting methods necessary for the financial health of the company.
Successfully cross-trained in all company accounting capabilities.
Actively interfaced with various individuals from both internal and external support functions.
Proficient in the Marriott property management system (PMS), the Squirrel and Micros F&B software systems.
Trained all accounting and audit staff on their principle job responsibilities.
MARY SHEA - Page Two
Night Manager 1996 - 2001
Served as the manager on duty directly responsible for all aspects of the 323-room hotel during the night. Supervised all staff and functions including night audit, security, food/beverage, maintenance and engineering.
Reviewed and signed off on all audit reports including tax reconciliation and cost-out of house accounting.
Direct responsibility for all hotel logistics including customer service, emergency management and problem resolution.
Received the Chairman`s award nominee for outstanding dedication and performance.
Created, Improved and implemented numerous department processes and procedures.
Demonstrated ability to successfully analyze and resolve hotel problems.
Trained accounting department staff on their principle job responsibilities.
Night Audit Supervisor 1990 - 1996
Served as the supervisor of audit staff responsible for the accurate maintenance of all audit reports including distribution of revenue, daily, department closeouts and final audit. In charge of scheduling, guest check-in/out, and all aspects of running company and external reporting software and systems.
Received the Chairman`s award nominee for outstanding dedication and performance.
Received Performance Award for outstanding customer service.
Created and implemented numerous department processes and procedures.
Trained audit department staff on their principle job responsibilities.
EDUCATION & TRAINING
Associate`s Degree, Accounting, Housatonic Community College
University of Connecticut Stamford
Foundations of Leadership (Training)
Service Excellence (Training)
Traditions of Excellence (Training)
Hazardous material (Training)
Emergency/CPR/First Aid (Certification)
Microsoft Excel, Word, PowerPoint (Training)
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