Human Resources Customer Service

Allie C. Krsak

Email: ********@***************.***

Address:

City: Streetsboro

State: OH

Zip: 44241

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources Manager with proven expertise in performance management, employee relations in Union and non Union settings, succession planning and process improvement. Strong communicator with attention to detail, consistent with deadlines and the ability to unify the workforce while holding onto the company's philosophy and safety measures is what I will bring to enhance your organization.

Educational Background:

High School Dipolma from Notre Dame College, South Euclid OH 1/2001 to 5/1994 (Human Resources)

Job History / Details:

Summary

Human Resources Manager with proven expertise in performance management, employee relations in Union and non Union settings, succession planning and process improvement. Strong communicator with attention to detail, consistent with deadlines and the ability to unify the workforce while holding onto the company's philosophy and safety measures is what I will bring to enhance your organization.

Highlights

Recruitment/staffing

Union grievance resolution

Benefits administration

Onboarding,training, development and retention

Change management

Salary structure/compensation analysis

Crisis management consulting

Union avoidance

Succession planning and staff development

Efficient multi-tasker

Complex problem solving/mediation expertise

Supply Chain Management

Negotiation Skills with labor agreements

Regulatory compliance

Accomplishments

Human Resources

Successfully managed Union avoidance at a high profile plant.

Streamline hiring and onboarding process to under 30 days.

Spearheaded projects among HR peers for continual leadership and advancement.

Safety

Led monthly safety audits to monitor employee behavior and ensure compliance with company policies and safety regulations.

Continued improvement of safety awareness through LEAN events.

Business Development:

Rolled out the acquisition of two sister companies to strengthen customer service in a select industry.

Established and managed corporate relationships on a daily basis.

Directed team in ways to bridge the gap between various levels of management.

Experience

July 2010 to Current

GE East Cleveland, OH

Human Resources Manager

Support 7 Union and Non Union sites across the US for all of their benefit roll outs, compliance training, LEAN events, and retirement education.

Provide support to Plant Managers and Leadership team in managing operation workflow.

Improved communication efficiency as primary liaison between departments, Union and corporate office.

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

Compile annual recommendations for end of fiscal year budgets for training and staffing needs.

Train HR reps on the benefit and retirement plans that are offered US wide to salary and hourly employees.

Solidified a trusting relationship between the Union and Management through the implementation of quarterly Job and Preservation meetings.

Conduct all Labor Relation tasks for my 3 Union sites including contract interpretations, negotiations of local and national contracts, grievance meetings, Step 3 meetings, and am the HR rep for arbitration cases.

January 2008 to March 2010

Saint-Gobain Akron, OH

Human Resources Director

Managed team of 12 of professionals at two locations to stay engaged, efficiently meet deadlines, and focus on regulatory audits that were critical to the business..

Defined strategy and business plan for the succession of up and coming team leaders into Management roles.

Directed strategic initiatives in our Customer Service Dept. to achieve 100 percentage satisfaction of our internal and external clients .

Reorganized the Safety Committee to be proactive in identifying potential risks on the shop floor.

Developed a return to work plan to significantly reduce our OSHA days away from work for injured employees.

Implemented an innovative employee incentive program, which resulted in an increase of staff productivity.

Educated employees on their benefits and a new defined benefit plan that was introduced to the hourly employees.

May 2004 to December 2007

Anderson-DuBose Solon, OH

Director of Human Resources

Developed Customer Service department's first incentive performance plan which motivated reps and resulted in a 60 percentage increase in positive customer service survey results each quarter.

Directed strategic initiatives to achieve accuracy in our warehouse for customer orders.

Oversaw the production process while managing the transportation schedule with the Operations Dept. to meet all DOT regulations.

Managed direct reports to prepare and maintained production reports and personnel records.

Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Guided Safety Committee to develop a program which verified the functionality and safety of warehouse equipment.

Streamlined the Warehouse Management System (WMS) to be more efficient in areas of inventory, loss control and customer needs.

Integrated a new payroll system with ADP to streamline the merge of the facility in PA and the OH facility.

January 2001 to February 2004

TESCO Builders Cleveland, OH

Human Resources Manager

Directed strategic plan to decrease the company's negative BWC rating due to near fatalities at job sites.

Reduced and controlled expenses by negotiating with vendors for equipment needed on various projects.

Assisted in the implementation of capital programs to increase bids with the city of Cleveland.

Monitored downtime during production by maintaining equipment and reducing unnecessary maintenance.

Created company's first employee manual which included training and development measures, tracking method of all cell phones, computers, copy/fax machines and jobsite subcontractors equipment loan program.

Partnered with legal consultants to finalize several open employee issues.

August 1998 to October 2001

Cuyahoga Steel & Wire Solon, OH

Human Resources Manager

Managed employee records, grievance issues and company files using an on line tracking system.

Trained employees on new inventory methods for the excess steel on the premis.

Reviewed and explained insurance and retirement plans, HSA and flexible spending options to employees during open enrollment meetings.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Negotiated local Union contract with Management team and Union Board.

Education

Notre Dame College South Euclid, OH

Bachelor of Arts Human Resources

Affiliations

Society of Human Resource Management (SHRM) member since 2000

United Way Campaign Advocate

Management Leadership Award

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