Customer Service Sales

Experienced New Home Sales Consultant

Steve L. Blume Houston,TX

**********@*****.*** 713-***-****

OBJECTIVE: Leverage my 20+ years experience in New Home Sales to create values and benefits

my Builder, increasing sales volume while enhancing customer satisfaction.

My experience in servicing builders, prospects, customers, superintendents and Realtors makes for a pleasant

transaction for the customer and builder. I never forget that customer service begins and ends with me.

PROVEN SKILLS:

• Adjust to builder’s product and preferred sales presentation quickly. Strong people skills, a positive attitude and integrity, open and willing to learning as my building desires

• Relationship building skills which quickly gain prospect’s trust with sincerity

• Construction knowledge and ability to explain to customers the process

• Self motivated and follow up skills to increase sales ratios

• Team player that adjust quickly to builder’s methods, training and expectations

• Increased sales volume for each builder in the past (spec & pre-sold)

• Strong, proven attentive customer service prevents problems for my builder

• Skilled negotiator that knows the art of selling value

• Full understanding and tracking of real estate transactions to completion

• Skilled in creative problem solving and creating urgency

• Experience in Realtor relations marketing and establish new Realtor relationships

• Closing sales and keeping the desired relationship of builder and customer

Experience: Texas Real Estate Broker License 20+ years

2009 – Present Assisting in the management of my Father’s estate including rental, management, supervising repairs of a group of rent houses and land. Also involved in selling some of the estate’s building lots and raw land

2007 – 2009 Independent real estate broker targeting new construction, Production and Custom homes, including Inside Loop 610 and Metro Houston (both pre-sold and specs). Assisted new construction buyers with deciding which builder and why, contract, explain construction as needed, financing, selections and closing. Located and Negotiated the purchase of lots or land to builders, located, negotiate and sale some investment properties to private investors

2000 – 2007 Tremont Homes and Tremont Custom Homes,

Lead sales consultant for Production Homes and Custom Inner Loop new homes (both pre-sold & specs). Negotiated sales, walked buyers through the process of change orders explaining cost factors versus benefits, assisted builder with floor plan modifications, specifications/features based on customer/Realtor comments. Often won top in-house sales consultant. Recognized by builder for excellence in customer service. Worked closely with superintendent to enhance customer satisfaction.

1996 – 2000 Sugar Lakes Central Sales – Senior Sales Consultant of 3 Sales Associates representing three custom builders and 2 production builders, both specs and pre-sold homes. We sold the last approximately 200 homes in the existing community in record time increasing the profit for our builders and the developer.

Customer service was a critical issue we all followed up on for quick, smooth closings with happy customers.

Continuing Education:

Legal Updates, Ethics & Marketing – May, 2012

Quality Customer Service – August, 2008

Real Estate Law, Contracts & Residential Construction - July, 2006

Real Estate Negotiations – June, 2006

Residential construction Updates – 2003

Information on several other courses attended available on request

Awards:

Greater Houston Builders Assoc (GHBA) – Annual and Monthly top in-house sales consultant awards Sales & Marketing Council – Consistent producer in the top 10% of sales associates

References available on request

Contact this candidate