Customer Service Manager
Resume:
Donald Vowell
Email: ********@******************.***
Address:
City: Fort Worth
State: TX
Zip: 76179
Country: USA
Phone: 817-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Detail-oriented customer support professional who advanced quickly in all positions. Motivated to perform at peak levels and meet company goals with extensive experience in wholesale, retail and customer service. Troubleshoots issues with ease and patience.
Educational Background:
High School Dipolma from TCC, Fort Worth TX 1/2001 to 10/2012 (GED)
Job History / Details:
Summary
Detail-oriented customer support professional who advanced quickly in all positions. Motivated to perform at peak levels and meet company goals with extensive experience in wholesale, retail and customer service. Troubleshoots issues with ease and patience.
Highlights
Customer service expert
Patient and diligent
Troubleshooting
Deadline-driven
Team leader
Quality inspection
Quality assurance
Inventory management
Accomplishments
Earned CSR of the month for outstanding customer service on numerous occasions.
Promoted to Lead based on superior performance.
Successfully trained new employees
Consistently met company standard times and individual productivity goals.
Website Design Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator.
Experience
September 2003 to Current
Grass Roots Fort Worth, Texas
Owner
Manage day to day operations.
Maintaining exceptional customer service.
Invoicing, sales and billing.
Running bids and measurements.
Maintaining equipment.
December 2003 to August 2009
American IronHorse Motorcycle Company Fort Worth, Texas
Transportation Manager/ Dealer Representitive
Shipping/Receiving manager
Warehouse and inventory manager
Sales and Service contact
National show representative
Maintaining contact with dealers and troubleshooting any issues within.
Inner office computer technical support
Preventative Maintenance
Kept forklift and reachlift operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
Quality Inspection Specialist.
Used item numbers to properly stock warehouse.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Careful handling of all merchandise to avoid damage.
Loaded and unloaded ship cargo.
Recorded numbers of units handled and moved, using daily production sheets or work tickets.
Final inspection and cleaning
June 2001 to October 2003
Waymark Internet Plano, Texas
Help Desk Support
Troubleshooting internet connections,T1,DSL,ISDN & 56k modem
Typing 32 -36 words pm.
Support resolved through voice and email.
Troubleshoot Inernet email issues.
Troubleshoot webhosting issues.
Troubleshoot Co-lo issues.
Walk customer through Install.
Resolve billing issues,take payments.
Sales calls for new customers.
Maintaining exceptional customer service.
Receiving an average of 50 calls per day.
Average call time 6 minutes.
January 2001 to June 2001
JPS Fort Worth, Texas
Helpdesk and Aix /Unix Monitor
Monitor Aix / Unix system for pharmacy ivr and optifill line.
Troubleshooting inter-office computer issues.
Maintaining and troubleshooting problems with optifill robot.
Troubleshooting printing and scanning issues.
Installing and uninstalling software and hardware.
September 2000 to February 2001
Coollink Plano, Texas
Help desk support
Troubleshooting and installing and uninstalling Dial up Networking and Internet Mail.
Receiving an average of 50 calls with average call time of 5 minutes.
Maintaining exceptional customer service.
September 1999 to September 2000
G E Tech team Fort Worth, Texas
Hardware Helpdesk support
Troubleshoot hardware, Macintosh included.
Determining whether issue is hardware and software related.
Maintaining exceptional customer service.
Receiving an average of 40 calls per day.
Average call time 10 minutes.
Education,
A certification
Contact this candidate