Customer Service High School

Sergio Luna

Email: ********@*********.***

Address:

City: Rice

State: TX

Zip: 75155

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Educational Background:

High School Dipolma from Ennis High School, Ennis TX 1/2001 to 5/2004 (Diploma)

High School Dipolma from Navarro College, Ennis TX 1/2001 to 10/2012

High School Dipolma from National American University, Ennis TX 1/2001 to 10/2012

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Highlights

High customer service standards

Skilled in call center operations

Adheres to customer service procedures

Troubleshooting skills

Customer service award

Service solutions expert

Dedicated to process improvement

Accomplishments

Cross-trained 50 new call center representatives.

Managed call flow with up to 10 calls in queue per minute.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Experience

January 2012 to March 2012

Ambit Energy Plano, TX

Senior Consultant Customer Service Agent

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally.

October 2010 to December 2011

Ambit Energy Plano, TX

Marketing Consultant Customer Service Agent

Provided accurate and appropriate information in response to customer inquiries. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues.

September 2009 to October 2010

Ambit Energy Plano, TX

Customer Service Representative

Met or exceeded service and quality standards every review period.

Provided cross training to 50 staff members. Built customer loyalty by placing follow-up calls for customers who reported product issues.

December 2007 to December 2008

Alliance Data Ennis, TX

Escalations Agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

June 2007 to December 2007

Alliance Data Ennis, TX

Customer Service Representative

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to-date records at all times.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Education

2004 Ennis High School Ennis, TX

High School Diploma Diploma

Navarro College Corsicana, TX

Associate of Science Accounting

Attended only two semesters

National American University Mesquite, TX

Bachelor of Science Business Administration with Emphasis in Accounting

Currently attending NAU

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