Customer Service High School

Amy Vacek

Email: ********@*****************.***

Address:

City: Richmond

State: TX

Zip: 77469

Country: USA

Phone: 979-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional Background: My profile is comprised of many years in providing unparalleled customer service, and about five years of experience in office administration. I have worked with various levels of management, including years of working directly with executives. I also have a bachelors degree from TX A&M.

Educational Background:

High School Dipolma from Texas A&M University, College Station TX 1/2001 to 12/2004 (Political Science)

High School Dipolma from El Campo High School, College Station TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Professional Background:

My profile is comprised of many years in providing unparalleled customer service, and about five years of experience in office administration. I have worked with various levels of management, including years of working directly with executives.

Skill Highlights

Typing Speed 40 - 45 words per minute, quick 10-key skills

MS Office Word, Outlook, Excel (light PowerPoint experience) Maximizer, and generated and edited PDF documents

Used QuickBooks for Accounting, such generating invoices, credit memo's, and for contact information

Data Entry: Word-Perfect, Fast 10 Key Skills, Mail Merging Experienced

Knowledge/Experienced in (Scanners, Printers, faxing machines, phones, stamp, and credit card machines, etc.)

Utilized Multi-Phone line terminal, transferred calls, took messages, emailed messages etc.

Internet Browser (Internet Explorer, Firefox, Safari, email, etc.)

Professional Experience

June to July 2012

British Petroleum Inc Houston, TX

Administrative Assistant III

35 hours a week) Assisted BP's Olympic and Paralympic Programs' Head Additionally assisted four project managers, and the accounting department Oversaw my bosses emails, voice messages, and mail Communicated with my boss face to face, thru the phone, including texting and emails Worked heavily in MS Outlook, (Emails and Calendars) and worked moderately in MS Excel Managed receipts, trip itineraries, and putting all the itinerary paperwork into a travel folder Took assignments from four project managers & assisted in the accounting department Ordered office supplies, using the company's pro-card Scanned Olympian athletes contract agreements for BPs' signature acceptance and emailed them accordingly Performed light filing, created new folders, and labels Sent out Fed-Ex boxes and packages almost daily Managed personal BP laptop Assisted at public table events in the building Managed and up-kept the department's inventory room and key.

January 2011 to December 30, 2011

Marion Financial Corp Merger's & Acquisition Co Houston, TX

Office Manager / Executive Assistant

Heavily assisted President, Vice President, and clients Opened and closed office (Key Holder); booted up computers including the Presidents computer and opened executives emails Managed personal calendar, the Presidents' Google calendar, and created travel itinerary documents Purchased flights, booked hotels, and conference rooms, after finding the best competitive deals Generated and sent out Invoices Collected and opened the mail and distributed it accordingly Recorded receivables in the log notebook, and mailed out checks for company deposit Assisted with the preparation and sending off bills (payables) Greeted and directed visitors PBX phone operator, made / received international calls, took messages or transferred calls, faxed, received faxes, distributed faxes, emailed President messages when he was out Utilized MS Outlook 2003, Excel, Word, Visio, Internet, and Windows Explorer Provided strong organization skills including file management, kept the front office area organi.

August 30, 2008 to July 2010

DCH Environmental Consultants LP Sugar Land, TX

Office Administrator

Vice President, and clients Greeted and directed visitors and clients Answer multi-line phones, took messages or transferred calls, faxed, received faxes, distributed faxes Received, distributed incoming mail accordingly and sent out mailings Utilized MS Outlook, Excel, Word, Word-Perfect, Internet, created HCAD, FEMA, and Google Maps Provided strong organization skills including file management, kept the office and kitchen organized and clean Typed, printed and bound all reports for clients Ordered office supplies (from Office Depot) while using negotiation skills Consistently ran errands to banks, Post Office, Sam's Club Signed for all UPS parcels, sent to UPS to for drop off or to mail off reports for clients Sent to Kinko's for heavy copy loads Ordered food for guests and or for management Requested various Environmental History Reports for all properties / projects Opened and closed office (Key Holder) Consistently updated status on all projects Worked heavily with re.

April 2007 to May 2008

Image Promotions Inc., AKA The Uniform Connectio Houston, TX

Office Administrator

Assisted Chief Executives for each company, logistics warehouse manager, and customers Accounts Receivables/Heavy Collections (Successfully reconciled many accounts) Ran Account Receivables reports Answered phones and made many daily outbound calls Customer service -took orders, complaints, order status, and etc.

Assisted with Account Payables on a daily basis Ran multi office errands to the bank, Post Office, and other stores Assisted with sales, prepared sales orders Received and distributed incoming mail, mailed outgoing mail daily Used Quick-Books, MS Word, and Outlook Express Greeted, assisted walk-ins, and took sales orders Cleaned the working area (clean front table, desks, & organized clothes) Called on our vendors with questions about products, special orders or just for order status information Organized files and made all new files for both companies (Heavy Filing) Utilized the fax, stamp, copier, and credit card machines for both companies.

January 2007 to December 2007

Chili's Wharton, TX

Performed Wait-staff duties in a timely manner.

Assisted in the general cleaning and stock/inventory (knives, forks, etc.).

January 2006 to August 2006

Texas Gulf Supply Houston, TX

Quotes Administrator

Assisted Chief Executive, and assisted all departments Worked at front office, greeted and directed clients PBX phone operator, made / received international calls Took messages and or transferred calls Spreadsheet software including MS Word, Excel and Lotus Requested quotes, prepared the quotes for contract completion Verified all incoming shipment 'goods' from vendors Utilized Quick-books for preparing invoices, packing slips, and memos Performed filing, made new files, and organized files including archived files Assisted with the general cleaning of the office.

2004 to 2005

Boiling ISD TX

Substitute Teacher

Educated grades Kindergarten thru 9th grade (all subjects).

Followed teachers master plan successfully.

Enforced discipline.

August 2002 to August 2004

Dillard's College Station, TX

Sales Associate

Pushed sales successfully to supersede sales quotas Reflect strong customer service (going above and beyond to satisfy customers) Cash management (3 or more registers) Opened, cleaned and closed departments as designated Prepped for inventory audit Set up displays to market new inventory Assisted in training of new employees as there was high employee turnover rate Directed customers to appropriate areas within the store or in my department.

Education

2003 Texas A&M University College Station, TX

BS degree Political Science

El Campo High School,

High School Diploma

Additional Information

Additional Information Current Texas Driver's License, reliable transportation (2007 VW Jetta) Available for immediate interview

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