service professional

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Seth ****************@***.********: ***-***-9160Cell: 317-493-***-**** N. Cross St.Danville, IN 46122

Experienced service professional with proven success and expertise in automotive repair, customer service and management.

Professional Experience

Danville, IN

2/1/2008

Farm Manager

Beasleys Orchard

I manage a staff of both full time and immigrant workers. My responsibilities also include wholesale operations, and special event setup and planning. I am also personally responsible for equipment maintenance and repairs.

Beasley's Orchard is an apple orchard owned by my parents. In 2007 a medical emergency in my family created a situation that required me to leave the work I loved at the dealership to help my family in a time of need. Although I am still employed at the orchard things have now stabilized and I can once again pursue a career in the automotive service industry.

Indianapolis, IN

11/1/2005 - 2/1/2008

Service Manager

Dreyer and Reinbold Infiniti

Responsible for controlling all department operations including staffing, and achieving financial goals. Also worked closely with corporate representatives to achieve a high level of customer satisfaction.

As the Service Manager I was able to increase the departments annual net profit from $-13,000 to over $193,000 in my first year. I was also able to raise the departments CSI numbers from unacceptably low to one of the best in the region, earning the coveted Infiniti Award of Excellence for Service Department Performance.

Indianapolis, IN

5/1/2002 - 11/1/2005

Assistant Service Manager

Dreyer and Reinbold Infiniti

In this position I was responsibly for shop control, repair order dispatch and served as the dealerships quality control inspector. I also handled all internal repair orders from the sales departments.

Indianapolis, IN

5/1/2001 - 5/1/2002

Service Advisor

Dreyer and Reinbold Infiniti

Worked directly with customers and technicians to communicate vehicle repair and service needs.

I thoroughly enjoyed the year I spent as a service advisor, once again receiving Infiniti's award for customer service.

Indianapolis, IN

5/1/1998 - 5/1/2001

Automotive Technician

Dreyer and Reinbold Infiniti

General technician responsible for repairs and diagnostics on all systems.

As a service technician I regularly achieved very high customer satisfaction numbers, receiving annual awards from corporate Infiniti twice in as many years. I finished my last year as a technician with an average flat rate hours per week of 70.4.

Education

01/1/1998

Associates Degree in Automotive Technology

Vincennes University

01/1/1996

Danville Community High School

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