Customer Service Manager

Khashayar Blourfroushan

London, KT*

E-mail: *****.**@*****.*** Website: www.bshan.be

EDUCATION

MSc Information Systems, Kingston University London

(Due to complete in January 2013) 2012 Current

Agile Foundation Certificate, Kingston University London

DSDM Atern 82% - distinction 2012

BSc Software Engineering, University of Greenwich London

BSc (Hons) 2:2 2009 2010

HND Computing, Kingston University London

HND: A 2008 2009

CCAN, Kingston College London

CCAN: A 2008 2009

HNC Computing, Kingston College London

HNC: A+ 2005 2006

EMPLOYMENT

Web Freelancer London - UK

Web Developer and Web Designer Jun 2007 Current

Both front end and back end development of a number of sites for regional and national

organisations and companies.

United Nations High Commissioner for Refugees (UNHCR) Tehran- Iran

Software Developer & IT Consultant Feb 2011 Sep 2011

Both front end and back end development of a site for UNHCR of Iran, in English and

Persian.

John Lewis PLC London - UK

General Assistant Mar 2008 Feb 2011

To ensure the smooth running of the shop, and maintaining the shop standards by:

Keeping the shop and displays clean and tidy at all times.

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Operating the till and accurately handling cash and credit/debit cards.

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Assist in changing displays of shop stock.

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Assisting with regular stock checks and annual stock takes

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Looking after all aspects of the shop whilst the Section Manager is away.

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To ensure that excellent customer service is demonstrated at all times by:

Work as part of a team with the other staff, be aware of what is happening in the rest of

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the centre and assist the public wherever possible.

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SKILLS

Computing: competent with a wide range of Microsoft products and have an excellent

knowledge of HTML(5), XML, CSS(3), Visual Basic, SQL, JavaScript, AJAX, jQuery, PHP,

ASP, Java, Relational Database Design, User Centred Design, Information Architecture,

Responsive Design and have experience with Perl, .NET, ActionScript 3, Flash, Apache, SQL

and MySQL servers.

INVITED TALKS and SEMINARS

Presented An investigation into the use of twitter by lecturers and students to support

UG and PG modules invited talk at HEA MSOR Using social media to engage students in

mathematical sciences.

Presented The use of social media for trend detection, promotion and sharing in localist

activity invited talk at Localism: Widening Horizons for Policy and Practice.

Presented Social Bookmarking, Focusing on your local catchment area and students

expectations of Computer Science and Early warning and outbreak detection using

social networking websites: the potential of Twitter seminars at the University of

Greenwich.

Presented National electronic Library of Infection, 2002 09 Information online

invited talk at eHealth 2010.

Presented Potential uses of user activity on online social networking sites seminar at

Keele University.

Presented Text Visualisation seminars at the Open University and Loughborough

University.

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