medical

Donna's InformationLocation: JACKSONVILLE, FLTitle: Private At Home SitterExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-08-03 Helpful Links

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Donna Felder

Jacksonville, FL 32223

Home Phone: 904-***-****/ ******.*****@*****.***

Apr 2008 – Present Private Non-medical At Home Sitter

Provide non-medical assistance for Geriatric Patients

Responsible for providing and ensuring a safe environment

Assist patients with walking, when necessary

Meal preparation

Feb 2004 – Mar 2008 Emergency Room Counselor

St. Vincent's Medical Center

Interviewed, registered, and admitted patients In accordance with hospital policy

Responsible for creating medical records for new ER visits

Contacted insurance companies for eligibility, authorizations, and precertifications

Responsible for checking medical records for errors, and fixing those errors

Researched, used ICD-9 Coding for admitted patients for billing purposes

Responsible for posting all co-pays, co-insurances, deductibles, self-pays to patient's file

Directly responsible for notifying patients if their insurance had lapsed, no record of coverage, or request for authorization was denied

Responsible for patient check-in's, filled in for receptionist

Trained newly employed co-workers in the registration process

Multi-line phones

Jan 2002 – Jan 2003 Emergency Services Assistant

Renaissance Behavioral Center

Referral/Liaison Coordinator

Interviewed patients to obtain demographic, and health insurance information

Responsible for requesting mental health chart from Inpatient Records, ensured patient documents, and any updates were added to the patient's file

Appointed as Safety Coordinator for the emergency waiting area

Directly responsible for working closely with insurance companies for authorizations

Data entry/receptionist/multi-line phone

Inventoried patient valuables prior to releasing to security area

Filled in as receptionist from time to time

Jan 2001 - Jan 2002 Admin Assistant/Customer Service, Receptionist

Manpower Temporary Services

Administrative duties, and clerical responsibilities, multi-line phone, filing

Scheduled appointments, meetings, greeted clients, drafted correspondence, fax, copy

Data entry, computer, Excel, and Word

Feb 1996 – Dec 2000 Supervisor, Admissions & Dispositions, Patient Admin Div

Martin Army Community Hospital, Ft. Benning, GA

Supervised both military and civilians (17 employees)

Responsible for creating, monitoring, and updating work schedules; determined training needs

Responsible for periodic review of medical records for completion, and checked for errors

Monitored and conducted the office work-flow to ensure adequate coverage on all three shifts

Prepared performance and counseling evaluations

Conducted Mass Casualty Training for emergency room personnel

Patient Affairs representative (received and resolved patient/customer complaints)

Responsible for Bed Management for the Patient Administration Division

Responsible for scrubbing all daily reports for errors, inconsistencies, and patient status

In charge of all expenditures, and budgetary restraints for my Admissions & Dispositions Section

Drafted, wrote, and implemented Standard Operating Procedures for my section, upon approval from the Chief of Patient Administration Division

Entered and certified all payroll information

Risk Management /Quality Control Team

Directly responsible for identifying all duplicate patient entries in the system, and merging all duplicate entries into one patient file

Under my training, section passed two consecutive JCAHO (Joint Commission On Accreditation Of Hospitals) inspections

Training Classes

St. Vincent’s Medical Center

Other Work Experience/Information

- Front Desk

- Multi-line phone

- Dictation

- 65-75wpm

- Data Entry (1650 keystrokes)

- Medical Records, Outpatient/Inpatient (retrieval/and establish new patient record); Filing

- Medical receptionist duties

Achievements

- Service Excellence Awards (St. Vincent’s Medical Center ) - 3 consecutive years

- Recognition for Outstanding Customer Service-- Quality Improvement Award, Renaissance Behavioral Health Systems

- Certificate of Commendation, Sustained Superior Performance

- Certificate of Excellence USAMEDDAC, Joint Commission on Accreditation of Hospitals

- Commander’s Award for Civilian Service, Department of the Army

- Biomedical Hazard, Hospital Code, Paging System, Blood Pathogens, and AIDS awareness

- continuing education in insurance protocol and procedures; Access Software for patient registration

- Customer Service Excellence yearly

-Education/Utica Jr College, Utica, MS

Clover Park Vocational College, Tacoma, WA

- Leadership Education, and Development Course (8hrs) Certificate of Completion

- Supervisory Development Course (40hrs) Certificate of Completion

- Patient Affairs/Customer Care Training (20hrs) – Martin Army Hospital, Ft. Benning, GA

- Project PRIDE Customer Relations Training

- Federal Government – Anatomy, Medical Terminology, Taking Vital Signs; Violence in the Workplace; "Knock Your Socks Off" Customer Service; Conflict Management; Prevention

of Sexual Harassment; Infection/AIDS training, various medical software training (IDX, ACCESS..

- Directly responsible for identifying all duplicate patient entries in the system, and merging all duplicate entries into one patient file

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