Customer Service Manager
Resume:
Evan Dalke
Email: *********@********.***
Address: **** **** **** ****
City: Phoenix
State: AZ
Zip: 85048
Country: USA
Phone: 480-***-****
Skill Level: Experienced
Salary Range: 50
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Evan Dalke
1024 E. Frye Road #1050
Phoenix, AZ 85048
*********@********.***
Objective: To be an effective asset where I can utilize my management and educational experience while securing a position with a well-established organization that will lead to a lasting career.
Education: University of Phoenix Phoenix, AZ
Master`s Degree in Business Administration Graduated in 2011
Arizona State University Tempe, AZ
Bachelor of Science in Biology Graduated in 2008
Skills: * Exceptional interpersonal and customer service skills
* Able to effectively prioritize and execute concurrent projects
* Ability to multi-task efficiently and effectively
* Work well under high pressure, fast paced situations
* Excellent oral and written communication skills
* Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Point of Sales systems
Experience: University of Phoenix Phoenix, AZ
Enrollment Advisor Nov. 2009 to June 2012
* Produced documentation in compliance with accreditation standards
* Conducted student interviews to assess educational goals
* Established academic plans with current and prospective students
* Communicated with potential students to determine transfer status
* Identified barriers and provided solutions to ensure student success
* Maintained knowledge of marketing, admissions and retention techniques
* Successfully met and exceeded established enrollment standards
* Maintained accurate files to ensure student confidentiality
Petco, Inc Tempe, AZ
Store Inventory Manager April 2002 to Nov. 2009
* Created high customer satisfaction through staff development
* Provided optimal customer service to ensure increased revenue
* Accurately managed and monitored financial transactions
* Maintained proper animal husbandry standards and safe handling practices
* Special ordered products and ensured store was adequately stocked
* Established relations with area vendors and suppliers
* Prepared routine staff schedules
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