Manager Customer Service

Office Manager seeking employment in my field of work (Memphis, TN)

Date: 2012-10-14, 3:55PM CDT

******@*****.***

Dear Sir or Madam,

I have 20+ years of experience and knowledge in procurement, office management, inventory and contracting. I'm eager to take on new challenges and have a willingness to work with customers to ensure their satisfaction. I have been in Memphis, TN from the Washington, DC area since 02/12 and I am really trying to find some gainful employment with a good organization. I am attaching my resume for your review, please take a few moments to look over my skill sets and see if you would like to discuss how I may be of value to your organization. Thank you for your time and consideration. I look forward to speaking with you soon regarding a possible employment opportunity.

Please reply back to ******@*****.*** with a job description and salary information.

Curtis Thompson

******@*****.***

PROFILE SUMMARY:

Administrative Officer/Office Manager/Contract Administrator /Procurement Specialist

Creative professional with expertise in all aspects of successful procurement, inventory, office management and contracting. Sourced vendors, negotiated contracts and managed budgets. I have superb written communication, interpersonal and organizational skills. First class client relations and customer service skills.

CORE COMPETENCIES:

Procurement Management - Inventory Management - Office Management - Contract Administration Space Management - Travel Management - Financial Analysis - Supply Management

SELECTED ACHIEVEMENTS:

-Conversion of over 200 contract files from a Deltek database system into a more user friendly PeopleSoft system and paperless repository

-Initiated the development and implementation of a more cost effective cell phone and 2-way radio system that has been instrumental in helping OIG Investigators during cases

-Devised an inventory plan that helped to keep annual losses to less than 1% of the amount of the entire ($8 million) inventory

PROFESSIONAL EXPERIENCE:

-Manage and ensure timely and effective implementation of a full range of administrative support

-Present and defend budget estimates before fund review and granting support plans, programs and office activities

-Experience in maintaining Requisitions/Contracts databases

-Reviewed purchasing agreements to acquire the most cost-effective services and terms

-Procured office equipment/supplies through the use of POs and requisitions

-Received equipment/supplies ensuring order completeness and no defects

-Received bar-coded and inventoried all non-expendable property

-Annual Reconciliation/Disposal of necessary barcode equipment/furniture

-Recorded a database of expenditures to mirror budget office obligations

-Processed travel orders and vouchers ensuring proper payments

-Administrative support in planning and arranging events and travel

-Event Coordination involving conferences within allocated budgets

-Procured space for small and large venues

-Updated and monitored invoices/bills for sub-contractors on job sites

-Planned and supervised all details of office relocations and construction

-Managed office security program (pin-numbers, card keys, combinations)

-Fleet Manager responsible for daily upkeep and maintenance of vehicles

-Work with management to understand and monitor contract funding

-Assisted in negotiating contracts and defining terms, performance requirements and service delivery schedule

-Prepared information regarding status, compliance, modifications and completion of contracts

-Developed and maintained contract database through PeopleSoft

-Input and updated contractual data in company accounting/intranet system

-Managed contract data files and financials ensuring audit readiness

-Reviewed contract terms and conditions to resolve discrepancies

-Ensured that all sub-contractor invoices were accurate and approved by management for payment

-Ensured compliance with funding, delivery schedules, contract terms and submission of required forms and reports.

-Timesheet and Payroll Management responsible for weekly staff payroll

-New Employee Orientation (IDs, I-9, W-4, etc.)

-Placed 200-250 people weekly in client job sites

-Inspection and visitation of client sites to answer any questions and ensure client satisfaction

-Track project staff hours to ensure accuracy

-At the direction of the Store Manager or Remodel Staff Team Lead, builds fixtures and stocks merchandise.

-Assists in unloading of merchandise from delivery truck, organizes merchandise, and transports merchandise from stockroom to sales floor.

-Independently stocks shelves and recovers merchandise in the store.

-Performs all other duties as assigned in order to maintain an effective and profitable store operation.

PROFESSIONAL EMPLOYMENT:

Family Dollar Inc. 2012-2012

Customer Service Representative

Food Team Inc. 2008-2011

Office Manager

Independent Contractor 2006-2007

Procurement Specialist

Dynamics Research Corporation 2004-2006

Contract Administrator

US Department of State 1991-2004

Sr. Administrative Officer

SKILLS:

PeopleSoft, ILMS, NEPA, Prism, CFMS, QuickBooks, Windows 95/98/NT/2000/2003/XP/7/10, Temps Plus, Travel Manager, Excellent oral/written communication, Microsoft Office Suites

EDUCATION:

High School: Cahokia Senior High School

College: Strayer University, Arlington, VA.

Florissant Valley C.C., Florissant, MO.

Southern Illinois Univ., Edwardsville, IL.

REFERENCES: Available upon request

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