Customer Service Analyst

Clyde Wentling

Email: *********@********.***

Address: ** ***** ******, ***. *

City: Alexandria

State: VA

Zip: 22305

Country: USA

Phone: 571-***-****

Skill Level: Experienced

Salary Range: 65

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUMMARY

Healthcare IT analyst with financial reporting experience aims to contribute skills in healthcare analytics

* Experience in collecting, analyzing, and graphically representing data for multiple business units

* First-hand knowledge of end-to-end workflow in various hospital settings

* Advanced understanding of customer service, relationship management, and technical support operations in healthcare

* Familiar with effects of biomedical equipment & systems implementation on an organization

* Ability to apply superior communication skills to reporting, training of peers, and collaborative solutions to problems

EDUCATION

Washington Hospital Center School of Medical Imaging, Washington, DC

ARRT Certified in Radiography: July 2, 2010

Washington University School of Engineering and Applied Science, Saint Louis, MO

BS in Biomedical Engineering: December, 2004

EXPERIENCE

Medstar Washington Hospital Center, Washington, DC

Applications Analyst II - WHC Operations, January 2011 - Present

* System administrator and support contact for 6 cardiovascular applications with 4,000 patient exams per month

* Implemented, validated, and supported three software upgrades on 330 PCs with over 200 end users

* Completed reporting requests on patient throughput and cardiac measurements for process improvement and research

* Documented maintenance and troubleshooting procedures, IT workaround methods, and inventory lists

* Served as the liaison between vendors, end-users, and management for cardiology applications

* Educated end-users on application functionality

Radiologic Technologist (PRN) - Radiography, July 2010 - January 2011

Student - Radiologic Technology, September 2008 - June 2010

* Performed procedures with Philips, Siemens, and GE imaging equipment including C-arm X-ray and 1.5T MRI

* Applied biomedical knowledge to achieve optimal image quality

* Assisted in QA/QC of imaging equipment

* Gained working knowledge of biomedical equipment, safety, and patient impact

* Served as a primary point of contact for faculty and staff as class vice president

* Earned the JCERT Certificate of Excellence for Outstanding Performance in the Radiologic Sciences

Smithsonian Enterprises, Washington, DC

Sr. Financial Analyst - Corporate Finance and Planning, May 2006 - August 2008

Independent Contractor, September 2008 - October 2010

* Assembled, analyzed, and distributed monthly P&Ls for over $140 million of revenue across multiple divisions

* Employed advanced knowledge of Excel and financial systems to improve reporting methods

* Assisted vendor with implementation, testing, and maintenance of reporting/analysis applications

* Served as management`s primary source regarding reporting and analysis products and troubleshooting

* Guided divisional heads on how to efficiently enter budget and forecast data into Cognos Planning

* Wrote and distributed support documentation for primary systems and secondary maintenance tasks

* Ensured the quality, consistency, and security of financial data in Lawson and Cognos applications

SKILLS & LANGUAGES

Applications and Operating Systems: MS Office/Windows, Lawson, Cognos, Xcelera, Vascubase, Apollo, Cerner

MUSE, Cerner, Paceart; familiar with Mac OS and UNIX

Biomedical Equipment: Ultrasound and X-ray (Philips, Siemens, GE, Fuji); MRI (Philips, Siemens, Toshiba)

Programming Languages: Familiar with SQL, Java, C++

Foreign Languages: Proficient in French, limited knowledge of Italian and Ewe

OTHER WORK EXPERIENCE

Catholic University of America, Washington, DC

Assistant Coach - Women`s Rugby, August 2011 - Present

* Collaborated with coaches and team officers to implement training methods and philosophy that guided the team to first ever playoff appearance

* Applied coaching techniques and experience to instruct players on effective ways to execute game strategy

* Taught novice players skills, rules, and the importance of safety in rugby union

* Served as a mentor on and off the pitch

AOL, Incorporated, Dulles, VA

Financial Analyst - Technologies Finance, February 2005 - May 2006

Analyst - Enterprise Project Office, Summer 2004

Financial Analyst - Technology Development, January 2002 - December 2003

* Used advanced Excel methods and Cognos PowerPlay to examine labor metrics for $1 billion worth of projects

* Designed and built MS-Access database to query over a million entries of labor data for over 2,700 employees

* Calculated and verified prospective capitalizable value for over $200 million worth of labor

* Created, maintained, and reviewed the integrity of multiple corporate reports

* Served as the primary point of contact between Back Office Systems and Finance & Planning

* Trained colleagues on the use of information systems and data mining techniques

* Provided administrator and help desk support to Primavera project management systems for over 2,500 users

Sherikon, Incorporated Arlington, VA Summer 2000

Intern

* Wrote multiple project summaries; reviewed RFPs to highlight key points and requirements

* Created a master database of engineering contacts for information concerning F-18 component

and platform problems

* Completed and edited procurement requests for more than $150,000 of multimedia equipment

* Researched equipment configurations and capabilities to ensure client needs were met

* Developed methods of organizing and compiling technical manuals; consolidated related documents

Washington University Medical School Saint Louis, MO January 1999 - May 2000

Research Assistant - Neurology

Assisted in two research projects: The Effects of Neurotrophins on the Development of the Trigeminal

System and Spinal Cord Nerve Regeneration through Embryonic Stem Cell Implantation

* Dissected fetal mice and stained trigeminal ganglia using microscopic techniques

* Mounted slides for conventional and transmission electron microscopy

* Applied cell counting techniques to determine effects of nerve growth factor and neurotrophin-3

* Aided in additional facets of spinal cord research; gained overall knowledge of stem cell research

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