Customer Service Manager
Resume:
Kimberly Martin
Email: *********@********.***
Address: *** ******* **** *** *****
City: Jackson
State: GA
Zip: 30233
Country: USA
Phone: 762-***-****
Skill Level: Experienced
Salary Range: 35
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kimberly Martin
586 Jackson Lake Inn Road
Jackson,GA. 30233 *********@********.***
Professional Profile
My team members describe me as enthusiastic, energetic, focused, dependable, and organized. I am self-motivated and derive satisfaction from problem solving, doing a job well, and contributing to a cohesive team. I possess a strong work ethic, loyalty to the company, communicate well and honestly with my employers, co-workers, and clients, and the ability to develop of a positive rapport with the client in a brief amount of time.
Professional Skills
* Microsoft Word, Excel
* Efficiency in Social Media
* Excellent verbal/written skills
* CCIP, OCIP, Insurance, Bonds, QCS
* Accounts Payable, Receivable
* Tracking with Matrix
* Excellent Customer Service Skills
* Ability to manage multiple tasks
* Efficient in Office Procedures
Employment History
Turner Construction
Office Manager 11/09 - 04/10
My job duties included creating an office procedure manual, setting up electronic filing systems, hard file system, start-up for the job. I was responsible for CCIP, Certified Payroll, and entering into Prolog all Daily Construction Reports, meeting minutes, and transmittals. I managed certified payroll, insurance, as well as daily reports in QCS. Additional responsibilities included setting up vendors and ordering all supplies for the project. I reported directly to the Executive Operations Manager for the project. The project was put on hold and I made a decision to return to school to get my Business Degree.
Turner / Lathrop Company
Office Manager 10/07 - 07/09
Initial set up of office, systems, ordering supplies, and maintaining office equipment were my responsibility. I tracked daily reports and safety logs in prolog for 12 subcontractor's accountability enabled performance requirements, tracked Certificates of Insurance, OCIP, Bonds, A/P, and A/R throughout the job. Electronic as well as hard copy filing systems I maintained, coordinated pay applications for all subcontractors, expense reports for all staff members on a monthly basis to enable prompt payment. Shipping and handling of all documents for the project were my responsibilities. The job completed on time and there was a reduction of force.
McCarthy Building Company
Office Manager 11/05 - 08/07
I reported directly to the Project Manager coordinating schedules with subcontractors, vendors, and owner. The processing of applications for payment to subcontractors, verifying insurance, bonds for all companies, ordering supplies and tracking on the GC's. I conducted safety certification classes with subcontractors before entering the site. Additional responsibilities included keeping all RFI logs, and Change Order logs updated as well as drawings. Running the front office and customer service for the jobsite were a vital part of my duties. The project completed on time and there was a reduction of force.
Educational Background
Tucker High School
West Georgia Technical College
2010-2012 Business Administrative Degree
I have successfully completed 25 hours of OSHA safety, First Aid and CPR.
References upon request
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