Manager Customer Service

Tonya Roberts

Email: ********@************.***

Address:

City: Visalia

State: CA

Zip: 93277

Country: USA

Phone: 559-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Victim Advocate with two years of direct experience, working with clients and nine years of experience working within the criminal justice arena of victimology.

Educational Background:

High School Dipolma from Troy University, Troy AL 1/2001 to 8/2007 (Public Administration)

High School Dipolma from Park University, Troy AL 1/2001 to 10/2012

Job History / Details:

Professional Overview

Dedicated Victim Advocate with two years of direct experience, working with clients and nine years of experience working within the criminal justice arena of victimology.

Core Qualifications

Trained Family Advocate

Experience Sexual Assault Victim Advocate

Previous Command Career Counselor

Certified Command Financial Specialist

Proficient Criminal Justice Personnel

Conducts professional training

Report writing

Maintained electronic records of client case notes

Customer Service Oriented

Collaborated in 20 FAP cases as an advocate

Proficient at community Outreach

Ability to plan Domestic Violence Awareness Events

Proficient computer skills

Organized Time Manager

Experience

June 2012 to Current

Zeiders Inc Woodbridge, Virgina

Victim Advocate

Provides advocacy services for victims of domestic violence. Initiates contact with clients for the purpose of safety assessment and planning. Conducts intake interview and provides referrals service to accommodate each clients individual needs. Provides individual education about the cycle of domestic violence and its effects on family life.

Serves as a command liaison, by facilitating information to points of contact to provide services to military servicemen and their families at the lowest levels.

Maintains electronic client records in Fleet and Family Support Management Information System(FFSMIS)

Fosters cooperative relationships with civilian victim witness organizations and law enforcement entities.

Consulted with FAP case managers directly on 10 active cases and follow up on 6 unsubstantiated cases providing resources and services to clients.

Assisted in Community Outreach events for military families and civilian population in the region.

May 2010 to Current

Sequoia National Park Service Three Rivers, California

Public Safety Dispatcher

Coordinated operations for search, rescue and recovery of stranded individuals in federal protected forest, waterways and lands.

Collected pertinent information in accordance with the Freedom of Information Act, for incidents that occurred within the national park, and provided redacted and unaltered information to public, insurance providers and the judicial system.

Initiates criminal history reports, warrant verifications and driving history, through a restricted state interactive computer terminal.

Operates and maintains a state of the art communications system, which facilitates a answer point for 9-1-1 emergency and GPS spot activations devices, two way multi frequency communications between law enforcement officers and head quarters.

Receives and evaluates all 9-1-1 calls for services for medical, law enforcement, fire suppression and search and rescue.

Maintains a certification as Emergency medical Dispatcher, using medical protocols to give life saving instructions until advance aide arrives.

October 2001 to February 2010

U.S. Navy Various

Law Enforcement Specialist

Conducts preliminary investigations of drug and alcohol related incident, vehicle accidents, larcenies and assaults.

Knowledgeable in criminal and judicial procedural process, through the coordination of local and state enforcement agencies under concurrent jurisdiction to ensure proper procedures were followed.

Escorted child protective services, in the interview and removal of children when endangerment and welfare concerns were present.

Proficient at the use of key card, combination and security codes and encrypted keys for access to classified material.

Counseled active duty service members, veterans, DOD civilians and family members about government policy, medical benefits, security responsibilities and privileges.

Maintained confidential information for DOD beneficiaries.

Supervised the issuing of over a 1000 common access cards and family member identification documents.

Accounted for the ordering and return of $50000 of classified materials, parts and resources.

Administrator, who supported personnel operations by trouble shooting complex specialized personnel issues, setting appointments and processing walk-in customers in a prompt and efficient manner.

Reported security violations and trained personnel in proper usage of security keys, certificates and codes. Ensure maximum protection against compromise and theft of sensitive information and prevent the misuse or misappropriation of RAPIDS (real-time automated personnel identification system).

Ensure that all assigned RAPIDS workstations are operated, maintained, and secured according to these security procedures. Maintain a file copy of the generic or type accreditation statement, and prepare unit-specific recommendations, through the appropriate chain of command, for input into the accreditation document, as required.

Implemented training and awareness for RAPIDS security, and incorporate this training into the overall unit security and RAPIDS training programs.

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Reviewed the system audit trail and investigate thoroughly any security violations, in coordination with the Security Manager.

Implemented and revitalized programs to improve and maintain physical security measures, by establishing and maintaining perimeters and analyzing vulnerabilities of operations.

Briefed senior members of the armed forces about tactical missions, logistical support and security challenges of the ships in the Mediterranean.

Excellent written communication through the use of evaluations, career recommendations and mission briefs.

Emergency manager who has established primary and secondary command centers, effective communication between internal and external component, compiled efficient management of personnel and resources to performed mission focused task.

Supervised a 16 personnel patrol division, which was responsible for securing 100 acres of ammunitions, ordnance and materials that were confidential and inherently dangerous to national security.

Conducted inspections and perimeter checks ensure fencing; barriers, lighting and guard post were properly maintained and functioning.

Reviewed and preformed final written revisions of the law enforcement reports, tickets and logs.

Education

2007 Troy University Troy, Alabama

Master of Arts Public Administration

Ethics of Public Administration

Governmental Budgeting

Organizational Behavior

Public Policy Analysis

Program Evaluation

2004 Park University Parkville, Missouri

Bachelor of Science Criminal Justice

Concentration in Law Enforcement

Relevant Course Work:

Psychology

Psychology of Personality

Abnormal Psychology

Organizational Psychology

Educational Wounding

Presentations

"Domestic Violence and Its Effect on Children"

NAS Lemoore Safety Stand Down August 2012

Memberships/Scholarly Societies

National Academies of Emergency Dispatch

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