Customer Service Engineer
Resume:
Travis Joiner
Email: *********@********.***
Address: ***** ****** ******
City: Overland Park
State: KS
Zip: 66213
Country: USA
Phone: 816-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Travis Joiner 13224 Barton Street Overland Park, KS 66213
******.******@*******.***
Professional Profile
Personal Profile
I am a highly skilled and well-rounded individual, with a thorough understanding of desktop troubleshooting, administration and optimization. I am profient in both hardware and software support. Beyond these skills, I am a an extremely quick and voracious study, and am constantly working to improve my skillset and level of understanding, as regards any systems with which I am unfamiliar. Second only to my love of learning is a love of teaching and I perpetually work to pass on what I learn to those around me. Finally, I possess an extremely strong work ethic, and work well both alone and as part of a team.
Skills Summary
* Windows XP, 7 and 8
* Microsoft 2003, 2010, 2012 and SMB Server
* Microsoft Cloud Solutions * Microsoft Office
* Desktop Administration
* Desktop troubleshooting
* Customer Service
Professional Experience
Cenetric, Inc., Overland Park, KS 04/09-Present
Front Line Engineer
* Constructed computers including installation of hardware and software
* Performed manual testing on installed Operating Systems and other software
* Ensured tickets were updated clearly and appropriately
* Communited fix solutions to customers
* Responsible for answering and returning customer calls
* Performed Tier 2 support for inbound calls
* Determined solutions for customer network or infrastructure changes
* Created new client solutions proposals including Visio diagrams
* Responsible for research, analysis, and cost-comparison
Best Buy 05/08-04/09
Technical Support
* Directly responsible for check-in of customer computer systems
* Performed problem diagnosis and constructed a problem statement
* Setup new computers, installed hardware and configured software
* Comminicated solutions to customers
* Responsible for recommending new hardware/software solutions to customers
* Worked with customers directly to teach maintenance solutions and answer questions
Education
Currently Persuing MCSA and CCNA
Wathena High School - Wathena, KS
Graduated: June 2000
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