Customer Service Manager

JOANNE REDMAN

Email: *********@********.***

Address: **** ******* **

City: WALDORF

State: MD

Zip: 20601

Country: USA

Phone: 571-***-****

Skill Level: Director

Salary Range: 90

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jimmie Antonia Frierson

5626 Goshawk Ct, Waldorf MD A. Clinton, Maryland 20601

571-***-**** A. *********@********.***

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Objective An extremely driven and motivated professional seeking to secure a challenging Service Manager position in Northern Virginia, Maryland or Washington, D.C.

Profile

aa Dedicated individual with a proven ability to interact and communicate with vendors and employees on all levels.

aa Highly motivated and well adapted to multi-tasking environments.

aa Extremely proficient in creating ways to provide the most economic route for repairs and maintenance, yet still deliver quality workmanship.

Professional Experience

AIMCO aaa Alexandria, Virginia; November 2001 aaa Present

Area Service Manager

aa Manage four communities consisting of 1,740 apartment homes and 4 retail sites.

aa Supervise a staff of 15 employees

aa Interpret and generate blueprints or sketches relating to the overall construction and safety of the facility.

aa Responsible for safety regulations, inspections pertaining to facilities, audits, budgets, deadlines, appraisals and computer generated reports.

aa Oversaw and approved final inspection of a $130 million re-construction and renovation project of two properties consisting of more than 500 units.

aa Define problems; provide alternative solutions and or resolution regarding any conflict within the workplace.

aa Oversee maintenance personnel to ensure quality customer service and exceptional community maintenance is delivered daily.

aa Manage contracted services, capital improvements, administration, reporting, community safety, and legal compliance.

aa Assign tasks to technicians, and inspects completed work for conformance to standards.

aa Responsible for employee selection, training, scheduling, and discipline according to company policy.

aa Negotiate and obtain contracts to assist with the community budgetary performance.

Dreyfuss Brothers aaa Alexandria, Virginia; March 1991 aaa November 2001

Maintenance Manager

aa Conducted physical inspections of all areas of the property in order to evaluate the conditions relative to health, safety, risk management, asset preservation, customer service, and company standards.

aa Supervised capital improvements and responsible for overseeing rehabilitation projects.

aa Assisted with developing service contracts and implemented various measures to control expenses.

aa Responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies and preventative maintenance for the community.

aa Responsible for maintaining adequate inventory of supplies for repairs and monitoring and maintaining the monthly maintenance budget.

Computer Skills

Onesite Focus Eprocurement

Microsoft Office including Word, Excel, Access, Outlook, Power Point

Oracle Database knowledge

Education & Certifications

National Association of Power Engineers aaa 2003 aaa 2005

CFC aaa Universal License

Lead Base Paint Certified

Certified Pool Operator

Proctor for CFC Testing

Electrical 1, National Association of Power Engineer

HVAC 1 & 2, National Association of Power Engineer

Installation of split systems

MSDS Training and knowledge

First Aid and CPR trained

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