Customer Service Administrative Assistant

Relinde Zimmerman

Email: ********@*********.***

Address:

City: Columbia

State: MD

Zip: 21045

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

1992 - 2012 worked in three different positions at W.R. Grace: Administrative Assistant - in charge of distributing monthly reports; kept track of capital projects; oversaw the general maintenance of the facility; distributed memos; oversaw that time cards were submitted in time and in the proper manner. Telecommunications specialist - maintained telephine/voicemail systems in three different locations; maintained a telephone database for the same three locations that was available on the company intra net; maintained a database for company wide cell phones the company intra net; upgraded telephones/cell phones as request and/or required; bought accessories for cell phones; made moves/adds and/or changes to telephones on the switch; maintained a relationship with vendors concerning switch/telephones and/or cell phones; allocated charge backs to the appropriate cost centers. Technical Service Support - monitored audio/video calls as needed; supported online web services such as Webb Office, Net Meeting; allocated charge backs to the appropriate cost centers; maintained a relationship with vendors concerning video/telephone conferencing equipment; created work orders, purchase requisitions and goods receipts in SAP.

Educational Background:

High School Dipolma from Sir George Williams university, Columbia MD 1/2001 to 5/1969 (Psychology)

Job History / Details:

Career Overview

1992 - 2012 worked in three different positions at W.R. Grace:

Administrative Assistant - in charge of distributing monthly reports; kept track of capital projects; oversaw the general maintenance of the facility; distributed memos; oversaw that time cards were submitted in time and in the proper manner.

Telecommunications specialist - maintained telephine/voicemail systems in three different locations; maintained a telephone database for the same three locations that was available on the company intra net; maintained a database for company wide cell phones the company intra net; upgraded telephones/cell phones as request and/or required; bought accessories for cell phones; made moves/adds and/or changes to telephones on the switch; maintained a relationship with vendors concerning switch/telephones and/or cell phones; allocated charge backs to the appropriate cost centers.

Technical Service Support - monitored audio/video calls as needed; supported online web services such as Webb Office, Net Meeting; allocated charge backs to the appropriate cost centers; maintained a relationship with vendors concerning video/telephone conferencing equipment; created work orders, purchase requisitions and goods receipts in SAP.

Core Strengths

customer service

overseeing large meetings

inventory control

shipping and receiving

telephone inquiries

international support

invoice processing

Credit card processing

Strong organizational skills

Multi-line phone usage

Telecommunication skills

Creative problem solver

Excellent communication skills

Problem solver

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Quality Communication

Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

May 1992 to May 1997

W.R. Grace Columbia, MD

Administrative Assistant/Telecommunications Specialist; Technical Service Support

Administrative Assistant - in charge of distributing monthly reports; kept track of capital projects; oversaw the general maintenance of the facility; distributed memos; oversaw that time cards were submitted in time and in the proper manner.

Telecommunications specialist - maintained telephine/voicemail systems in three different locations; maintained a telephone database for the same three locations that was available on the company intra net; maintained a database for company wide cell phones the company intra net; upgraded telephones/cell phones as request and/or required; bought accessories for cell phones; made moves/adds and/or changes to telephones on the switch; maintained a relationship with vendors concerning switch/telephones and/or cell phones; allocated charge backs to the appropriate cost centers.

Technical Service Support - monitored audio/video calls as needed; supported online web services such as Webb Office, Net Meeting; allocated charge backs to the appropriate cost centers; maintained a relationship with vendors concerning video/telephone conferencing equipment; created work orders, purchase requisitions and goods receipts in SAP.

Educational Background

1969 Sir George Williams university Montreal, Quebec

Bachelor of Arts Psychology

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