Customer Service High School

Tanzania B. Miller

Email: ********@**************.***

Address:

City: Temple Hills

State: MD

Zip: 20748

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To employ a full time position while providing outstanding customer service with my TS/SCI clearance.

Educational Background:

High School Dipolma from North Hagerstown High School, Hagerstown MD 1/2001 to 1/2009 (General Studies)

Job History / Details:

Professional Overview

To employ a full time position while providing outstanding customer service with my TS/SCI clearance.

Summary of Skills

Administrative support

Meets/exceeds goals

Attention to detail

Staff motivation

Energetic work attitude

Active listening skills

Multi-line phone talent

Detail oriented

Microsoft Word, Excel, PowerPoint

55 wpm

Adaptability

Creative problem solver

Excellent communication skills

Problem solver

Courteous demeanor

Quick learner

Customer service expert

Telecommunication skills

Work Experience

October 2010 to Current

Service Source Capital Heights, MD

General Clerk II

Provided efficient customer service to clients through Department of Homeland Security contract. Assisted in all areas of administrative work including data entry, file organization, research and sorting. Resolved guest complaints. Accurately entering data into the tracking system to ensure the quality level meets the contract requirements and ability to process Accountable Mail in a clean room wearing full PPE. Obtained TS/SCi clearance.

July 2009 to October 2010

Service Source Fairfax, VA

Life Skills Instructor

Provided supervision, training and guidance to program participants. Computed, recorded, and proofread data, records and reports. Observed and documented individual's status and reported complaints to the case manager. Completed and submitted documentation in accordance with agency guidelines. Scheduled and maintained several calendars for community outing during the year for designated groups. Imputed time sheets for over thirty participants.

June 2007 to July 2009

CVS Pharmacy Colmar Manor, MD

Lead Photo Technician

Consistently recognized by management for providing superior customer service. Promoted to Team Lead after only weeks in position.Worked closely with customers to produce clear photos.Resolved guest complaints.Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures daily in accordance with facility policies and government regulations. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.

October 2006 to June 2007

Arby's Restaurant Hagerstown, MD

Cashier

Performed all transactions in a cordial, efficient and professional manner. Took food orders and relayed orders to kitchens or serving counters. Trained new employees.Greeted each customer with friendly eye contact. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Informed customers about sales and promotions in a friendly and engaging manner. Maintained kitchen work areas, equipment, and utensils in clean and orderly condition. Cleaned and sterilized equipment and facilities

Education

2009 North Hagerstown High School Hagerstown, MD

High School Diploma General Studies

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