Customer Service Insurance
Resume:
David Trudeau
Email: *********@********.***
Address: ** ******* ***.
City: Webster
State: MA
Zip: 01570
Country: USA
Phone: 774-***-****
Skill Level: Management
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
David P. Trudeau
23 Emerald Avenue
Webster, MA 01570
Multi-faceted, versatile and team oriented professional, seeks employment opportunity which would allow the utilization of exceptional customer service, interpersonal skills, technical and managerial skills.
Work Experience:
Insurance Claims Manager (2003 aaa 2011): Commerce Insurance
Webster, MA
Managed an assigned group of units within the Claims Department. Through efficient and effective direction, ensured that internal and external standards were met and procedures are observed. Analyzed multi-state personal/commercial automobile and other than auto claims to provide appropriate file direction. Hired, trained and developed supervisory staff. Played an active role in career path development. Allocated resources to assure budgetary and staffing levels are appropriate to meet customer service needs. Developed staffing models, salary projections and department customer service standards. Developed various training programs, modules and class presentations. Effectively developed and managed department/corporate goals/objectives. Represented Claims on interdepartmental committees/project teams and externally.
Insurance Claims Supervisor (1993 aaa 2003): Commerce Insurance
Webster, MA
Insurance Claims Adjuster (1988 aaa 1993): Commerce Insurance
Webster, MA
Education & Activities:
General Studies: Shepherd Hill Regional High School aaa Dudley, MA
Diploma
Liberal Arts: Clark University (1983 aaa 1986) aaa Worcester, MA
Bacheloraaas Degree
American Institute of Insurance Studies: Claims Technical Designations (ACLA and PCLA)
Honors & Achivements:
Exceptional Customer Service Award: Commerce Insurance
References provided upon request
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