Customer Service Design

work experience...

Client: U.S. Census Bureau Property & Records Branch Suitland, MD

IT Technician III Contracted through ERIMAX, Inc. 1/2011 - 1/2012

Served on a property management team, traveling nationwide to inventory and excess

over 67,500 items of accountable property for the Department of Commerce.

Designed interactive forms and spreadsheets, property database, procedures, mass

distribution of e-mail blasts and lists, complex calendars to manage 45 Census employees.

Created presentations for high-level Commerce and Census officials.

Implemented change to layout/design of current policy and procedure documentation.

Personal Qualities: Client: U.S. Census Bureau Mgmt. Training & Recruiting Branch Suitland, MD

Self-Starter & Team Player Graphics Specialist Contracted through ERIMAX, Inc. 3/2008 - 12/2010

Analytical Thinker Responsible for all in-house design, project production, scheduling, printing, client

Detail Oriented relations, promotional material, office automation, and supported over 50 Census personnel.

Punctual & Organized Created routine-to-complex projects for the 2010 Census such as: briefing reports,

graphs, charts, proposals, awards, signage, presentations, diagrams, interactive forms,

Design Skills: media kits, posters, training publications, 3 databases, correspondence, and direct mail.

Mac & PC Environment Produced custom materials for 18 nationwide conferences: covers/spines design, table of

Layout & Design contents, agendas, attendees lists, name tags/tents, signage, and other requested items.

Digital Photography Web administrator and liaison of two intranet portals. Ensured Section 508 compliance,

Photo Correction and assisted development of official 2010 Census Jobs web site and promotional materials.

Concept Development

University Art Department Towson University Towson, MD

Basic HTML, CSS, & PHP

Section 508 Compliance Print Center Operator & Student Intern 3/2007 - 5/2007

Social Media Updated web site, and designed flyers and web banners.

Interactive Forms Printed projects on large and small format HP laser jet printers.

Custom Databases Authored and managed weekly word press blog for the Art Dept. Print Center.

Video/Audio Editing Managed inventory of all Print Shop materials.

Professional Abilities:

education and clearance...

Superb Customer Service

Project Management

UNIVERSITY OF BALTIMORE BALTIMORE, MARYLAND

Professional Writing

MA in Publication Design Graduating May 2013

Proofreading

Advanced Researching

TOWSON UNIVERSITY TOWSON, MARYLAND

File Archiving

BS in Graphic Design and Photography Graduated May 2007

Office Automation

Booking Federal Travel Homeland Security Presidential Directive 12 Clearance (HSPD-12)

Travel Preferences:

proficient in...

Will Travel Frequently

Adobe CS5.5 Programs: Microsoft Office: Other Software:

web site Illustrator Word QuarkXpress

www.reneedmyers.me InDesign Excel Quickbooks Pro

PhotoShop Access Lotus Notes

mobile Dreamweaver PowerPoint Quicktime Pro

443-***-**** Fireworks Visio Aperature & iPhoto

Flash Project Garageband

e-mail

After Effects Publisher SSH Secure Shell

***********@**.***

Pro X Outlook ReflectionX

location

Huntingtown, MD

References and Transcripts available upon request.

Contact this candidate