Quality Assurance Customer Service

Prabhu Andivelu

Email:********@***.*** ****E, University Dr, Apt#3008, Tempe, Az-85281 Ph: 425-***-****

OBJECTIVE

To obtain a full time position to use my database and IE skills in a customer service industry.

EDUCATION

Master of Science in Industrial Engineering- Arizona State University, Tempe, Arizona May 2012

Six Sigma Methodology Advanced Quality Control Regression Analysis Design of Experiments

Regression analysis Applied Multivariate Analysis Operations Research Simulating Stochastic Systems

Bachelor of Engineering in Production Engineering - PSG College of Technology, India May 2009

Process Planning & Cost Estimation Engineering Economics Financial Management Quality Assurance

INTERNSHIP

Business Analyst Summer Intern, CVS CAREMARK, Arizona Jun 11- Aug 11

Delivered Project Management methods to establish a project plan and project charter.

Extracted data from different data warehouses using SQL server and Teradata SQL Assistant.

Analyzed the collected client data using Six sigma Methods and interfaced with Salesforce.com

Analyzed the number and types of support cases and set the production pace through Statistical process

control Charts using MS Excel.

Examined and submitted weekly reports for Average turnaround time in Client care Analysis.

Manager: James Berkey; *****.******@********.*** ; 480-***-****

Software Developer Intern, Intelizign Engineering Services (P) Ltd, India Nov 08-Jun 09

Designed and developed the framework using OOP in creating pdf format for all drawing sizes of NX4,

a CAD product of Siemens.

Involved in Creating Bug reports and providing alternate Design Specifications in pdf architecture.

EXPERIENCE

Graduate Assistant, Arizona State University Oct 10- Present

Designed and developed an application using VB.Net for performing load calculations, heating and

cooling equipment sizing for all major cities in USA.

Built database in SQL and developed interfaces between UI tier in MS Excel and Database.

Conducted factor analysis, principal component analysis, descriptive and regression analysis using

SAS, Minitab and interpreted the results using the report.

Suggested a modification of production line for a manufacturing sector using ARENA and thereby

saving $1320 per week.

Jul 09 Jun 10

Assistant Systems Engineer, Tata Consultancy Services, India

Worked in Mainframes Technology using COBOL/CICS/DB2.

Analyzed and debugged batch programs and online CICS/DB2 programs using COBOL.

Performed comprehensive Quality assurance tests and projected test design documents.

Quality Assurance Trainee, CPC Foundries, Coimbatore, India Jan 07-Aug 08

Reduction of Scabbing defect in cast iron bearing housing

Tested the quality of component which is marred by scabs resulting in rejection rate of 42 %.

Reduced the friability of molding sand and gating design alteration that brought down the pouring time

from 34s to 18s.

Implemented the changes that trimmed the rejection rate from 42% to 18%.

Co-Op Engineer, Data Analyst-PSG Industrial Institute Foundry, India Aug 04-Nov 08

Responsible for handling industrial case studies, design and manufacture of pumps and motors.

Provided technical support to plant engineers in solving problems and data collection

Ensured quality tasks, thought maintenance of plant equipment and systems.

Estimated production losses in iron castings and recommend measures to achieve 12%reduced defects.

TECHNICAL SKILLS

Software Packages: Arena, Microsoft SQL Server, Teradata SQL Assistant, MS office, MySQL,SAS,

MS Visio, MS Project, Minitab, AutoCAD, Pro/E wildfire 3.0, NX 6.0, ANSYS

Programming: AMPL,, Visual Basic, OOPS, SQL, XML,HTML, .NET

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