Customer Service Manager

Roslyn Caro

*** ******* ********

Newmarket On L*X 2M7

Telephone: 647-***-****

Email: *****@******.***

My objective is to return to the workforce in a customer service and relationship management role.

Personal Profile:

8+ years experience and strong in customer/client service

Strong interpersonal relationship management skills

Strong computer skills - experience with software supporting the business environment

Trained in kinesiology, health sciences, nutrition, therapeutic exercise and aquatics

Case Management and Administration Skills:

Managed and adjudicated individual client files in accordance with contract guidelines

Completed client return to work action plans in a timely and efficient manner

Managed the compliance with the action plans with empathy and support

Communication and Assessment Skills:

Interacted effectively with interdisciplinary teams through individual and group meetings

to determine the best course of action to assist the client in returning to work

Reviewed and analysed medical documentation to determine the best course of action

Completed various assessments including functional ability evaluations (FAE) and physical

demand analyses (PDA)

Initiated collection of payments from individuals and insurance companies

Work Experience:

Case Manager / Adjudicator Medcan Health Management 2002 - 2005

Customer Service Representative TD Bank 2001 - 2002

Clinic Manager Extendicare Accident & Injury Management 1998 - 2001

Kinesiologist MedCare Rehabilitation Services 1997 - 1998

Personal Fitness and Lifestyle Consultant Motivation in Motion 1995 - 1997

Stay-at-home mom with 2 children 2005 - 2012

Guided Reading Program - primary grades (York Region District School Board) 2005 - 2012

Lunch program and classroom volunteer (York Region District School Board) 2005 - 2012

Part-time lifeguard and swimming instructor with Town of Newmarket 2010 - 2012

Education and Personal accomplishments

Standard First Aid (SFA), Emergency First Aid (EFA), Lifesaving Society National

Lifeguard (NLS), Red Cross Water Safety Instructor (WSI), Lifesaving Society Instructor

(LSI), AED certified,

Current Vulnerable Sector Screen 2010 - 2012

Ontario Fitness Council Certification 1996

Personal Fitness & Lifestyle Consultant Certification 1996

BA Kinesiology and Health Sciences York University, Toronto 1995

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