Customer Service High School

Location:

Silver Spring, MD

Posted:

October 11, 2012

Contact this candidate

Resume:

Ann Rosa

Email: ********@************.***

Address:

City: Silver Spring

State: MD

Zip: 20904

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, bilingual (Spanish) receptionist with over 10 years experience in an office setting. Personable with the ability to multi-task and prioritize. Solid team player.

Educational Background:

High School Dipolma from MassBay Community College, Framingham MA 1/2001 to 6/1989 (General)

High School Dipolma from Joseph P. Keefe Technical High School, Framingham MA 1/2001 to 10/2012

Job History / Details:

Career Overview

Dependable, bilingual (Spanish) receptionist with over 10 years experience in an office setting. Personable with the ability to multi-task and prioritize. Solid team player.

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Human Resources

Filed employee benefit, salary and annual evaluation information.

Prescreened potential employees

Set up interviews for CEO, COO, Vice President, and Managers

Made recommendations for possible new employees

Award

Received the award of Paraprofessional Achieving Excellence, February 2012 chosen by my team and coworkers. Award delivered by Board of Trustees President and Superintendent of Conroe Independent Schools.

Professional Experience

July 2009 to June 2012

Birnham Woods Elementary Spring, TX

Front Office Receptionist

Oversaw daily school office operations for over 80 administrators, staff and teachers

Handled the distribution of correspondence between school and home to over 1,000 students weekly.

Ensured timely delivery of parent notes to teachers changing student transportation home.

Effective communication between administration, teachers, students, transportation department, parents, staff and vendors.

Handled, processed and distributed confidential student information

Managed daily office operations and maintenance of equipment, maintaining accurate records of business supplies

Provided efficient customer service to parents, school officials and staff

Updated student accounts and information as needed

Successfully resolved several parent concerns or complaints on a weekly basis

Consistently praised by administrators and staff for exemplary service and team-player attitude.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Prepared monthly articles that were published in local newpapers regarding school activities and community outreach

Prepared monthly bulletins via information given to me by all grade levels and principal that went out to all staff and parents (over 1,000)

Ensured timely delivery of all incoming mail and prepared outgoing mail

Streamlined parent calls to administrators, scheduled interviews for jobs posted

On the Climate Committee which organizes events for all staff

February 2007 to July 2008

BCS, Incorporated Laurel, MD

Receptionist/Administrative Assistant

First point of contact at headquarters

Provided administrative support and input on a daily basis

Assisted the CEO on various projects such as contracts, copying, book binding and mailing out of contracts to potential clients

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Maintained cleanliness and presentation of stock room and production floor.

Stocked and rotated office supplies

Directed calls to appropriate individuals and departments

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Communicated with vendors regarding back order availability, future inventory and special orders.

Assisted the HR Director with screening applicants for open positions, giving my input on possible candidates, set up interviews for HR, CEO, Vice PResident and Department Managers

Supported the external accountant in various accounting functions. Specifically, handing out payroll checks, customer billing, filing confidential records, preparing various binders for quick reference

Responsible for answering phones for 3 businesses, filing, faxing, distribution of all incoming mail and preparing all outgoing mail using Stamps.com, Fed EX, UPS, DHL

Coordinated use of all conference rooms

Helped department managers with various projects as needed

Greeted and tended to visitors

Organized company events

Responsible for choosing, ordering and mailing out Christmas cards to all clients (over 100)

Adhered to all confidentiality requirements at all times.

Maintained the reception, mail room, copy room and lounge areas at all times

August 1994 to December 2003

Framingham Public Schools Framingham, MA

Administrative Assistant

Began work in the front office as a Spanish Liason between the principal, secretary and school nurse as needed with Spanish speaking parents, students and visitors

Data entry, greet visitors, laminating, filing, faxing

Distribution of all incoming mail

Answered phone calls, redirected as needed

Beginning in 1998:

Moved to classroom and became a Bilingual Teacher's Assistant

Assisted the teacher daily in everyday instruction

Monitored students in classroom, lunchroom and at recess

Maintained confidential information as it relates to individual students, made recommendations

Assisted teacher with copying, filing, phone calls, ordering books, book binding, laminating and maintaining student files

Education

2001 MassBay Community College Framingham, MA

General