Manager Customer Service
Resume:
Email address
********@*****.***
First Name Middle Last Name Suffix Maiden Name
Ronald Berry
N/A
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
********@**.***
Address City, State
Zip
4206 14th St NE Washington Select
Month/Year Hired Month/Year Left Total Years with Company
Jan 2001 Apr 2002 2
Office Division Title
Washington DC Consulting Senior
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
Company Name Position
Company Web Site
http://
Company Size (employees) Est. Company Revenue Industry
Select One Select One Select One
Do you hold any professional certifications
(Separate with commas)
Other Current Employment Details
(Description of Position)
Birthday Marital Status Spouse's Name Anniversary
Select Select Select
Children's Names & Ages
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
RAB-CV 9-08-Orig.doc
RONALD A. BERRY
4206 14th Street, NE Washington, DC 20017 202-***-**** ********@*****.***
EXPERIENCE
MAR 2002JAN 2008INDEPENDENT CONSULTANT Washington, DC
Designed and instituted computer training curriculum to help at-risk women for the
National Capital Area YWCA.
Contracted to modernize and support YWCA-NCA computer labs and develop internal financial
applications.
Provided financial and tactical advisory services to firms requiring supplemental
aviation economic and financial expertise.
Through intermediary, assisted the Department of Transportation with the examination and
verification of the air carriers financial standing, specifically as it pertained to the
direct and forecasted economic impact sustained by the carriers resulting from the events
of 911 (Air Transportation Safety and System Stabilization Act).
MAY 2004AUG 2007BAHATI HOLDINGS, LLC Washington, DC
Managing Partner
Founder and managing partner of firm established in 2002, with a dual focus on
acquisition and development of affordable housing, and on inventing algorithmic-based
studies to pinpoint high probability opportunities in various Foreign Exchange and Futures
markets.
Authorized Tradestation Platform developer.
Designed multi-platform analytical tools used to highlight historical patterns that occur
in the financial markets, assembled statistical frameworks to extrapolate accumulated data
in order to select most viable environment for investment.
Average annual gross revenue from 2002-2006 $135,000
Performed feasibility study on the viability and sustainability of web-based property
management application developed specifically for the small owner/landlord.
SEP 2002-MAY 2004NORTHWEST AIRLINES Detroit, MI
Operations Manager/ Systems Analyst
Leader of process improvement team for international hub of Northwest Airlines, whose
task was to develop cost-effective improvements to established procedures using available
technologies.
Designed resource maximization tool, which analyzed data from various internal databases
to assist management in effectively utilizing operational resources.
Performed risk assessment which concluded that internal development and implementation of
tools proposed by team would be more cost-effective over turnkey solutions, in that in-
house development would capitalize on systems and databases that were already established.
Developed applications using Visual Basic, designed to optimize contract worker
productivity in real-time environment. Performed cost/benefit analysis of program
implementation; predicted benefit from resulting efficiencies - $2 million+
Created analysis models to optimize efficiency in the tracking and management of key
metrics used by managerial staff.
Designed specific automated resource tracking modules. Interviewed managers and
department heads to determine key areas of focus. This input was used to develop excel-
based applications that greatly improved effectiveness and statistical reliability of
requested data.
FEB 2001- APR 2002ANDERSEN Washington, DC
Senior Consultant- Global Aviation Industry Practice
Provided financial advisory and privatization services to assist in the restructuring
efforts of AirMalta, a mid-sized regional airline in Europe.
Primary focus centered on executed financial modeling and economic impact analysis of
various aircraft purchase/financing scenarios for airline; reported related findings to
clients senior management. Net 12-year P&L benefit: +$100mm.
Participated in the strategic and financial advisory efforts for Indigo, an innovative
entrant within the emerging air taxi sector.
Provided market research and financial feasibility exercises for one of the first
wireless network platforms to be used in airports. Andersen worked with a consortium of
companies within the aviation and technology sectors to develop this product.
Co-created an aircraft acquisition program for airlines interested in mitigating
financial risk involved in aircraft purchasing efforts.
RONALD A. BERRY 202-***-**** ********@*****.*** Page 2
ANDERSEN (Continued)
Essential involvement in engagement of Fortune500 organization to restructure its
employee air shuttle. Pertinent assignments centered on high level business process
design, strategy integration, market research, and investment planning.
Designed business aviation risk assessment tool, which was utilized in evaluating the
aviation requirements and operational worthiness of establishing aviation operations
within mid-sized corporations.
Assisted carriers in developing and submission of aid application relating to the Air
Transportation Safety and System Stabilization Act.
APR 2000 - SEP 2000PHILIP MORRIS USA New York, NY
Marketing Intern-Database Marketing Department
Designed customer advisory templates for packaging of all Philip Morris brands; actions
reduced confusion for customers, and enforced the age verification policy. Upon
completion, customer verification project satisfied regulatory obligations communicated by
the U.S. government.
In concert with the customer verification template, assisted in the creation and
implementation of adult smoker verification acceptance program introduced to small
retailers in the US.
As a Thurgood Marshall Scholar, offered Philip Morris Internship. Selected opportunity
for the chance to operate in an environment in which public opinion was not favorable
towards organization.
JAN1994 - PresentPIEDMONT AIRLINES (Subsidiary of USAirways)
Ramp Agent (2005-Present
) Washington, DC
Operations Manager (1995-1997), (1999-2000) White Plains, NY
As an agent for change, promoted transfer of information, functionality through the use
of technology; developed computerized databases and implemented modern procedures that
greatly reduced the time requirement for recurring tasks.
During tenure, consistently attained commendations and recognition performance as one of
the company s fastest- rising managers.
Lobbied senior management and reported on current supply-chain process inefficiencies;
increased passenger loads by 15-18%.
Managed operations and a diverse array of personnel for high volume USAirways station.
Operationally managed 30-45 person staff during tenure.
General Manager (1997-1999) Key West, FL
As general manager, documented key drivers affecting profitability and developed an
action plan to reduce the negative impact these issues were having on station operation.
Presented proposal to senior management. As a result, was able to increase passenger loads
by 15%, effecting positive change to Piedmont s revenue stream.
Successfully managed a high-performing 30 person staff and 4-person management team;
reduced costs and lowered customer complaint percentages by 35-40%.
Managed P/L requirements for a $1.2 million budget.
Customer Service Supervisor (1994-1995) Washington, DC
Developed customer contact procedures for 100+ person staff.
EDUCATION Howard University Washington, DC
19992001 MBA-Management
1989 - 1992 BA-Communications Minor: Finance
ACHIEVEMENTS Vice-President, HUMBA council, Member, Next-Gen Network (Executive
Leadership Foundation), Texaco Scholar, Member-Beta Gamma Sigma Honors Society, Thurgood
Marshall Scholar,
NASD Series 6, Series 7 and 63 Securities Examinations
INTERESTS Aviation (Pilot), Habitat for Humanity Volunteer, Culinary Arts, travel
Contact this candidate