Sales Customer Service

To:

Subject: Please review my resume. I look forward to hearing from you.

Date: Wed, 5 Sep 2001 16:27:53 +0100

Contact Information: *************@*******.**************.***

OBJECTIVE

To obtain a position in the area(s) of Business Development & Account

Management

SUMMARY OF QUALIFICATIONS:

Adept at setting Goals and Strategies to Achieve an Action Plan

Accomplished in Team Management and Problem Solving

Capable and responsible in Financial Management

Skilled in Sales and Prospecting Activities

Substantial History of Government Interaction

Incisive Oral and Written Communication Skills

WORK EXPERIENCE:

Integrity Systems, Inc., Account Executive5/99 to present

Participate in business development team to market and sell training

programs focused in the areas of: sales, coaching, customer service and

setting and attaining goal achievement. Helped company exceed its

previous years corporate sales by 25%. Responsibilities also included

the delivery and facilitation of training programs.

Tempe Label Company, Account Executive10/96 to 5/99

Responsible for marketing plans to recoup lost customers and develop new

customer relationships. Increases sales each year. Collaborated with

leadership team to enhance graphics and production processes.

Guardian Life Insurance, Registered Representative11/92 to 10/96

Obtained all licenses and marketed various insurance and investment

products.

HYCO Custom Identification Products, Partner

5/89 to 11/92

As the primary partner I was responsible for distribution and

manufacturing activities. Additional responsibilities included sales and

financial administration. Increased sales volume by 15%.

ESP Employment, President, 4/87 to 5/89

Strengthened recruiting staff, built sales and corporate reputation. Sold

to Apple One.

Tempe Chamber of Commerce, Executive Director9/82 to 4/87

Managed the activities of six-member management and clerical staff.

Provide leadership to the Board of Directors in establishing Action

Plan goals and policies and organized efforts to accomplish them.

Increased the total number of members and substantially increased the

total budget budget. Obtained greater public visibility by utilizing

strategies to obtain media involvement and content of house organ and

othe4r publications. Increased the organizations professional image by

upgrading appearance and content of house organ and other publications.

Built many coalitions with various publics and legislative bodies. Was

successful in many new programs and enhancing existing ones, especially in

the area of economic development and tourism.

Scottsdale Chamber of Commerce, Assistant Manager10/76 to 9/82

I was responsible for the membership, communications and retail

departments. Total membership doubled during my tenure. I increased

organizational image by upgrading the newsletter and other publications.

Gained media support through timely news releases and effective media

relations. Participated in the concept development, script writing and

editing of electronic media promotions.

Monterey Peninsula Chamber of Commerce and Visitors and Convention Bureau,

Assistant Manager3/45 to 10/76

Administered membership and communications programs with additional

responsibilities for Convention Bureau activities. Increased membership

by 20%

Turlock Chamber of Commerce, Assistant manager9/74 to 3/75

Directed membership, communications and economic development programs.

Increased membership by 35%

Turlock Daily Journal, Advertising Manager10/68 to 9/74

Coordinated all sales increasing advertising lineage each year. Was

responsible for advertising design and layout for daily paper and special

sections. Established format and advertising to news ratio for daily and

weekly publications. Contributed to the news content of special editions.

EDUCATION:

Academy for Organization Management, University of Notre Dame

Institute for Organization Management, Post Graduate Series, University of

Colorado

Institute for Organization Management, Annual Series, University of

Colorado

Modesto Junior College, California

REFERENCES ARE AVAILABLE UPON REQUESTDennis D. Ricardo

1103 E. Bishop Dr., Tempe, AZ 85282

Phone: 602-***-**** * E-Mail Address: **************@***.***

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