Engineer Customer

Daryl Rahe

Email: abo6ss@r.postjobfree.com

Address: ** **** *** **

City: Cedar Rapids

State: IA

Zip: 52404

Country: USA

Phone: 319-***-****

Skill Level: Experienced

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DARYL A. RAHE

24 26th Ave SW Home 319-***-****

Cell Phone 319-***-****

Cedar Rapids IA 52404 abo6ss@r.postjobfree.com

CAREER SUMMARY

A Product Support Engineer, Desktop Support Specialist and Network Support Specialist that provides troubleshooting and technical solutions to hardware and software products for the company. Experience is diverse in network, workstation, wireless handheld, barcode scanner, and printer product support. Very strong technical knowledge underscores capability to solve customer`s problems very quickly and efficiently.

TECHNICAL QUALIFICATIONS

I have the ability to learn quickly and retain information when working in a technical environment.

Extensive troubleshooting skills on network components and network infrastructures.

Extensive Troubleshooting; PC & Intermec External handheld devices

Extensive Experience with CISCO Wireless Access Points

Intermec Technologies and Symbol Technologies wireless handhelds.

Windows CE, Windows Pocket PC, XP, and Windows 7 Operating Systems

Troubleshooting Symbologies - Barcode Scanners

Hardware troubleshooting ; PCs, handhelds and barcode and laser print.

Extensive knowledge in C++ programming.

(IPL) Programming Language proprietary to Intermec

(Finger Print) Programming Language proprietary to Interme

Experienced Mainframe Computer Operator under multiple different platforms.

WORK EXPERIENCE

INTERMEC TECHNOLOGIES 2000 - 2012

Product Support Engineer

Provided phone support and email communication to customers to assist them with troubleshooting and providing solutions with Intermec products. Handled incoming calls, identified issues through troubleshooting, and assisted customers in resolving the issues.

*Assisted customers with problems related to their wireless infrastructure of the their network.

*Documented each call in the Right Now Knowledge Central database system used as a tool to keep detailed records of reoccurring issues and prevent future issues.

*Described the issues thoroughly and the steps taken to provide the answers that satisfied the customer needs in each case.

Setup a test platforms to duplicate and research the issues that customers were experiencing with devices.

*Reported duplicated issues to Intermec Engineering through a documented CPR (Customer Problem Report) process and communicated the solution back to the customer.

*Assisted Intermec sales representatives and Intermec Value Added Resellers (VAR) with technical issues and presales recommendations.

*Hired full-time from the contract position with Entre Information Systems.

DARYL A. RAHE, Cell Phone 319-***-****, abo6ss@r.postjobfree.com Page 2

ENTRE INFORMATION SYSTEMS

Microcomputer Specialist 1998 to 2000

Provided PC desktop support as a contract employee. Assignments included; Aegon, Alliant and Intermec Technologies.

*Corrected software issues by troubleshooting on malfunctioning hardware as needed on customer PCs.

*Performed new PC installations. Installed new images on the PC`s at the time of the installation.

KIRKWOOD COMMUNITY COLLEGE 1981 to 1998

Microcomputer Specialist 1986 - 1998

Supported the campus network infrastructure. Did troubleshooting when there were network failures. Replaced network hardware as needed.

*Provided desktop support on the PC`s for the faculty and staff on the Cedar Rapids campus and Kirkwood county centers and the PC`s that were located in the computer labs at each site.

*Worked with various T1 adapters and data transmissions to the Kirkwood seven county centers. Provided support and replaced hardware as needed when failures occurred.

Mainframe Computer Operator 1981 to 1986

*Operated a number of different mainframes. Ran batch processing for Kirkwood Community College and for 10 community colleges in the state of Iowa.

*Worked a wide number of shifts; 1st, 2nd, and 3rd. Operated various tape drives and card readers and card sorters and various models of mainframe printers and CRT terminals.

EDUCATION

Microsoft Certified Professional: Entre Information Systems March 1999

A+ Hardware Certification: Entre Information SystemsOctober 1998

Certificate Microcomputer Specialist: Kirkwood Community College June 1986

Associate Applied Science Degree: Kirkwood Community College April 1984

Certificate: Computer Operations: Kirkwood Community College April 1981

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