Quality Assurance Engineer

James Facada

Email: *********@********.***

Address: ** ******** **.

City: Boston

State: MA

Zip: 02124

Country: USA

Phone: 617-***-****

Skill Level: Experienced

Salary Range: 65

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James Facada

28 Weyanoke St.

Boston, MA 02124

Home: 617-***-****

Cell: 617-***-****

E-Mail: *********@********.***

OBJECTIVE:

I seek opportunities to apply myself and thereby make, by my own success and growth, a recognized, unique and invaluable contribution towards the overall success of my Team.

EXPERIENCE:

9/09-Present ERICSSON (ESI), Quincy, MA

Field Technician III

Contracted to support Sprint, and Sprint`s wireless and wireline customers.

9/86-9/09 SPRINT-NEXTEL CORP., Boston, MA

Senior Network Operations Specialist (CPE III)

Responsibilities: Customer Premise circuit installation and maintenance (DS0, DS1 and DS3 levels) including special services (Voice and Data: Frame Relay, ATM, X.25, Private Lines, VPN, MLL, DAL, 800 SVC, VIDEO), supported by specific communications equipment (Kentrox ATM Concentrators, Cisco Routers, Adtran T1 Muxes, Inverse Multiplexers, DSU, CSU, T1 Channel Banks, Ascend MB+ Video Concentrator, DS3-1 Mux, Modem). Past duties included support of Sprintnet Central Office Operations (X.25 & VAX systems) by trouble ticket maintenance (TRS) and installation (OESOTS, FMS) of services. Past duties included switch site installation and maintenance of Feature Group Circuits (FGA, FGB, FGD, IMT and HI-U ONALS) as well as TRS maintenance and repair of the same under the Quality Assurance Compliance Program.

Accomplishments: Promoted to Senior Tech within 3 years. Successfully managed one-man Technical Operations Center and 2 year turn-up of Sprint POP. Established new installation standards for CSU and Channel Banks (e.g., shielding and grounding). Organized and delivered presentations of power supply technology, shielding and grounding principles, basic electronics, and RS232 protocols for fellow techs. As CPE tech, obtained favorable commendations from my BMG & NAD customers; successfully transitioned Sprint POP site to unmanned operation. Successfully completed all required training. Per request, assisted BMG and NAD sales personnel at numerous pre-sales meetings to prevent potential customer-vendor related problems. Successful installation and transition of FTS2000 customers from the competition to Sprint`s network. Customers supported include: Federal Government (FBI, DEA, ICE, DHS, GSA, FEMA, VA, DCAA), Federal Reserve Bank, Fidelity Investments, Bain & Co., Boston Scientific, Kindred-Vencor, Cardinal Health, Hallsmith-Sysco Foods, BT Conferencing, FedEx, UPS, GTE, Frito Lay, Kinko`s, J.Jill, Petco, National Academy of Sciences, PepsiCo, R.R. Donnelley, State St. Bank, Deutsche Bank, McDonald`s, BOSE, etc.

Special Projects: As member of the CPE Technical Advisory Board (CSTAB) Team 1995-1998, served as Advisor to the Director of CPE Operations; Helped develop -CTAC Engineer- position; Evaluated test equipment to be used by fellow Sprint technicians; Developed Pre-DS1 and Pre-X.25 Courses; Served as CPE Trainer for local area. Developed Career Development Guide and Promotional Requirement Guide for CPE technicians; Served on the CPE Wireless Advisory Team evaluating wireless access for future Sprint technicians; Served two years on Sprint Quality Assurance Team and three years on Sprint Quality Improvement Team. Recipient of the Director`s Sprint Quality Award.

Global Knowledge: Understanding Networking Fundamentals; Telecommunications Fundamentals; Converging Voice & Data; Interconnecting with TCP/IP; Understanding & Troubleshooting TCP/IP; DSL Technologies.

Skill Sets: Windows 2000/XP Professional/Vista, Microsoft Office Suite, TFTP/FTP Server (3CDaemon, Cisco, Solar Winds), Harris IntraGuide, Visuals IPTool, Sierra Wireless Setup software, Sprint eRAS & SARA, FMS, TRS, HyperTerminal, Adobe Acrobat, Procomm-Plus, NetMeeting, Seagull BlueZone, TCP/IP protocol, TFTP/FTP protocol, Cisco Router Basic Configuration and Troubleshooting, WWAN Modem Configuration, Bi-directional Amplifier Configuration (ADRF, R-Tron, Andrew, and EMS), DOS command line language, HTML, some UNIX.

Test equipment Used: Sunset T10, Sunset xDSL, Agilent Advisor, Agilent Framescope Pro, Telephone Butt-in Set, T-Berd 209/211/224/305/310, SAGE, Cerjac Series 31, analog/digital multimeter, Fireberd 6000, HP Tektronix Oscilloscope and Spectrum Analyzer, Ground-Fault Tester.

1/82-9/86 HYPERION INDUSTRIES, Watertown, MA

Prototype Engineering Technician/Test Technician

Designing and prototyping of transformers, inductors, and power supplies (linear and switching).

Responsibilities included: quality conformation of products to military and commercial specifications (MIL-STD-202, MIL-T-27, and UL); design and construction of test circuits for products; electrical evaluation of prototypes and implementation of ECO`s; supervision of "cooperative education" student employees; qualification of military products to specifications.

Additional duties included: testing, troubleshooting and repairing printed circuit boards to component level; recommended test procedures on assembly line production units; recorded data and corresponded directly with senior engineers; tested magnetic components for all electrical and mechanical requirements and developed test procedures for products in various stages of production.

6/80-1/82 SYMMES, MAINI, & McKEE, Cambridge, MA Junior Draftsman

Assisted senior draftsmen and engineer-designers with drawing of electrical wiring, equipment and edifice shells. Responsible for Electrical Department drawings revisions and blue prints reproduction of originals. Worked on architectural drawings adding in small details and changes.

EDUCATION:

May 2002 PREP Community Computer Center, Dorchester, MA

Completed Windows 2000 Server Certification Program.

June 1985 LOWELL INSTITUTE, M.I.T. CAMPUS, Cambridge, MA

Courses completed in Alarm Technology, Circuitry and Electronics.

June 1984 UNIVERSITY OF MASSACHUSETTS, Boston, MA

Courses completed in Engineering and Electronics.

1979-1984 NORTHEASTERN UNIVERSITY, Boston, MA

Bachelor of Science in Electrical Engineering

Completed 3-1/2 years towards a 5-year program degree in Electrical Engineering. Postponed remainder due to financial consideration.

PERSONAL:

Coached youth soccer and baseball; building and teaching computers and networks; investments and insurance products; electronic projects; photography; hiking and camping in woods; sports; woodworking; bilingual. At my church, I have served as Director of Christian Education, Deacon Board, member of Finance and Bylaws Committees, and the Board of Directors of Evangelical Church of the Atlantic, Quincy, MA.

REFERENCES:

Personal and professional references will be available upon request.

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