High School Technical Support

BRANDON DWAYNE SCOTT

Email: ********@**********.***

Address:

City: WILLISTON

State: SC

Zip: 29853

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated Technical Support Representative with years experience. Willing and able to learn new systems and adapt with changing corporate environments.

Educational Background:

High School Dipolma from Williston-Elko High School, Williston SC 1/2001 to 6/2011 (Computer Service And Repair (A & N ))

High School Dipolma from Barnwell County Career Center, Williston SC 1/2001 to 10/2012

High School Dipolma from Aiken Technical College, Williston SC 1/2001 to 10/2012

High School Dipolma from Colorado Technical University, Williston SC 1/2001 to 10/2012

Job History / Details:

Career Overview

Self-motivated Technical Support Representative with years experience. Willing and able to learn new systems and adapt with changing corporate environments.

Qualifications

Programming and design skills

Excellent problem-solving abilities

Strong analytical skills

Hands-on and proactive

Windows and Linux

Fostering teamwork

Website/portal monitoring

Solid understanding of web framework

Knowledge of web technologies, protocols and tools

Computer applications

Network/server maintenance

Local remoter systems support

System upgrades

System backups

Proficiency in TCP/IP protocols

Information security

Various computer systems

Various operating systems

Network improvements/repairs/upgrades

CISCO router management

Remote access technology

Command of PHP, Javascript, CSS, HTML

Technical help desk experience

Technical Skills

Skills Experience Total Years Last Used

Windows, Unix, Linux, Mac OSX, VMWareHTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP

Work Experience

March 2012 to June 2012

Staples Aiken, South Carolina

technical consultant/easy tech

Built and maintained successful relationships with service providers, dealers and consumers.

Installed software, modified and repaired hardware and resolved technical issues.Issued license codes to new and existing customers.

Responded to technical support needs of customers.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

April 2012 to 10/10/2012 12:00:00 AM

Knology Augusta, Georgia

Technical Support Specialist

Provided base level IT support to non-technical personnel within the business.

Provided base level IT support to company personnel.

Managed call flow and responded to technical support needs of customers.

Identified and solved technical issues with a variety of diagnostic tools.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Education and Training

2011 Williston-Elko High School Williston, South Carolina

Diploma

2011 Barnwell County Career Center Blackville, South Carolina

Computer Service And Repair (A & N )

2012 Aiken Technical College Graniteville, South Carolina

Associate of Science Completed coursework towards Associate in Applied Science: Major in Networking

2015 Colorado Technical University Colorado Springs, Colorado

Bachelor of Science Bachelor of Science in Business Administration - Information Technology

Contact this candidate