Ms Office Help Desk
Resume:
NAME: PAUL COFRANCESCO
CITY:
STATE:
ZIPCODE:
EMAILADDRESS: ********@*****.***
PHONEAREACODE: 860
PHONENUMBER: 676-6572
LASTUPDATED: 2/19/2001
PAUL COFRANCESCO
US Citizen Bachelor Degree 860-***-**** ********@*****.***
SKILLS OPERATING SYSTEMS(OS): DOS 6.xx, Win 95 (OSr 1&2), Win 3.1x NT4Workstation. NETWORK OPERATING SYSTEMS(NOS): NT4 Server, Novell 3.12 & 4.1 ELECTRONIC SOFTWARE DISTRIBUTION: WinInstall 5.1, 6.x. SMS (learning), Custom: KIXTART &.Batch file Login Scripts. BROWSERS & TERMINAL EMULATION: Netscape 1,2,3.x,4.x MS Internet Explorer 2,3,4. Attachmate Extra, DynaComm Elite, Keaterm, Norton PC Anywhere. . MEMORY MNGT: RAM DOUBLER (win 3.xx), MemMaker, QEMM8, Soft Ram, AUTOEXEC & CONFIG.SYS manual memory management. NETWORK PROTOCOLS: TCP/IP, IPX/SPX, HTTP, DHCP. MISC: MS Office Pro 4.3, 7.0., Western Digital WD Clear (write zero). IMAGING & Boot Managers: Ghost 3 & 4, Partition Magic 3.0x, Image Master. MAIL SYSTEMS: Outlook98, Exchange 5.5 (server Admin. Client) Lotus Notes 4.1, Lotus cc: Mail (Server & Client), DEC \ VAX All-in-One (email). PROGRAMMING/ SCRIPTING: batch files & login scripts, Entry Level C; A little VB5, Basic, KIXTART 95. CERTIFICATIONS: MCSE HARDWARE & NETWORKS: Installation & configuration: Memory SIMM's, I/O Cards, Hard Drives IDE ATA 1&2; SCSI 1&FAST2;LAN Cards:3COM, Intel, SMC, HP, & IBM. Create Mirrored & Stripe Sets with parity (NT (Soft) RAID).Video Cards. Device Survey & manage migration. CABLE: Rj45, RS-232c/&AT-Null Mod; Modems 2400-33.6K. BOOT Manager : PQ Magic 2 & 3.05, 5.0. & System Commander 3.05. IDE HARD DRIVES: All aspects: FAT16,32; NTFS, HPFS, Repairing, etc. Expert. INTERPERSONAL SKILLS: Equal to my technical ability.EXPERIENCE COMPUTER CONTRACT WORK OTIS ELEVATOR NAA (
UTC), Farmington, CT 5/99 - 6/23/2000 MS Mail Admin v 3.2 Remote & 3.5 LAN/SERVER. Exchange 5.5 co-Admin. Create / Delete / Migrate accounts. Maintain documents for new installs, etc. Use MailRed 3rd party mail forwarding / migrating tool. Maintain the MS MMTA servers. Assist in migration strategies for deployment of Outlook 98 for the field uses. Act as 2nd/ 3rd level resource to the helpdesk for unsolved calls or calls requiring research or investigation into failed mail deliveries & DL & DirSync latency issues in Ms Mail or Exchange 5.5. Co-Manage Client Roll-outs / Upgrades / Migration from Ms Mail to Outlook 98 / 00. GE CAPITAL, Danbury 4/1/98-5/22/99 IMPROVE DESKTOP SUPPORT THROUGH STANDARDIZATION & AUTOMATION: TOOLS: GHOST 4.1a Pro, Batch Files (& some Kixtart scripts), & Process Documentation. APPROACH: Get involved in building machines (software: OS + Apps) using the existing methods. Then analyses what is being done and why for app installs. Create or update clear turn key install procedures (how & WHY). Next, Script the install process & application of patches, creation of custom sessions, etc. Then do a limited roll-out to a small production end-user group. Next, build ghost images from the process mentioned above add tools for trouble shooting by the help desk or a tech. Customize the look and feel for a corporate standard desktop that enhances the efficiency and ease of use by the end-user. Setup the schedule for nationwide Laptop Refresh with 3 major objectives: Standardize on corporate mandated software, address Y2K issues - apply win95 patches, Apply Firmware Updates, & Repair or Upgrade all hardware. Some of the main software upgrades included Replacing: Win95.0/A (OSR/1) with Win95B (OSR/2); ccmail 2.21 with Exchange Server 5.0/5.5 and Outlook 97/98 client, et al. Command Systems: The Hartford (Simsbury) 7/97-2/98, Gerber Scientific (Optical division)6/97-7/97. The Hartford(Simsbury)[7/97-3/98] LAW DEPT. Windows 95 Roll-out: upgrade 50 workstations to win95 across 8 different PC hardware platforms [Compaq Deskpro xl560 EISA/PCI/Fast SCSI-2/IDE,575 IDE, 2000, 4000166 MHz, 4000 166mmx, 4000 MMX 233Mhz, LTE 5200, and Armada 7750]. Gerber Optical: Trouble shoot network problems(slowness, TCP/IP DNS & WINS issues from the network (servers) and desktop(client PC's) Implement Standard desktop(win95) Image with Office 95 and Outlook97 (Exchange client). Setup Help desk call sheet. Voice mail. Documented all training procedures for employees manning the help desk. Conducted interviews for additional personnel. Made hardware recommendations for new PC's. Standardized BIOS in desktops by obtaining and flashing all PC's in a standardization roll-out/update. Research dynamic link errors. CDI/ Bank Boston, CT 2/97-6/97Desktop Support Specialist/ Help Desk. Answer level 1 & 2 incoming calls & Escalating as needed. Reset passwords in Novell 3.x and 4.x Administer basic network activities: add/del users, add/del folders, rights, etc. Lotus cc:Mail administration, passwords, installs, etc. Documentation: Standardize and document help desk procedures. Help develop and administer LAN agenda and participate in planning NT roll out. Paramount Systems/ Northeast Utilities Berlin, CT: 7/96-1/31/97 Work closely with high volume of customers to on the phone and in person. Novell 3.12 and 4.x: Drive/Print Queue Mapping, Client32 trouble shoot, etc. MS Office Suite 7.0, Mainframe, CICS, DEC/VAX support. LNotes, cc:Mail, GroupWise, VAX Mail, SMTP/Internet Mail, Re-image, Laptops: ThinkPad 700 Series, Dell Latitude Xpi, train users & troubleshoot. Shiva Dial-Up support for the Work-At-Home concept (resident expert). Aerotek/James River Corp. Norwalk, CT: 1/96-7/96 Manage i96 7 member Roll-Out Team by planning & implementing LAN migration activities. Keep project running on time and maintain QC. Write a weekly summary and progress statement. Assist with Novell 3.12 to NT 3.51 Migration (mostly Client/Desktop Side). Win95 training and MS Office Suite (7.0) training.
EDUCATION: THE UNIVERSITY OF CONNECTICUT, Storrs, CT Bachelor of Arts in Economics, August 1991.
SKILLS
OPERATING SYSTEMS(OS): DOS 6.xx, Win 95 (OSr 1&2),
Win 3.1x
NT4Workstation.
NETWORK OPERATING SYSTEMS(NOS): NT4 Server,
Novell 3.12 & 4.1
ELECTRONIC SOFTWARE DISTRIBUTION: WinInstall 5.1,
6.x. SMS
(learning), Custom: KIXTART &.Batch file Login Scripts.
BROWSERS & TERMINAL EMULATION: Netscape
1,2,3.x,4.x MS Internet
Explorer 2,3,4. Attachmate Extra, DynaComm Elite, Keaterm,
Norton PC
Anywhere.
.
MEMORY MNGT: RAM DOUBLER (win 3.xx), MemMaker,
QEMM8, Soft Ram,
AUTOEXEC & CONFIG.SYS manual memory management.
NETWORK PROTOCOLS: TCP/IP, IPX/SPX, HTTP, DHCP.
MISC: MS Office Pro 4.3, 7.0., Western Digital WD Clear
(write
zero).
IMAGING & Boot Managers: Ghost 3 & 4, Partition Magic
3.0x, Image
Master.
MAIL SYSTEMS: Outlook98, Exchange 5.5 (server Admin.
Client) Lotus
Notes 4.1,
Lotus cc: Mail (Server & Client), DEC \ VAX All-in-One
(email).
PROGRAMMING/ SCRIPTING: batch files & login scripts,
Entry Level
C; A little VB5, Basic, KIXTART 95.
CERTIFICATIONS: MCSE
HARDWARE & NETWORKS: Installation & configuration:
Memory SIMM's,
I/O Cards, Hard Drives IDE ATA 1&2; SCSI 1&FAST2;LAN
Cards:3COM,
Intel, SMC, HP, & IBM. Create Mirrored & Stripe Sets with
parity (NT
(Soft) RAID).Video Cards. Device Survey & manage migration.
CABLE:
Rj45, RS-232c/&AT-Null Mod; Modems 2400-33.6K.
BOOT Manager : PQ Magic 2 & 3.05, 5.0. & System
Commander 3.05.
IDE HARD DRIVES: All aspects: FAT16,32; NTFS, HPFS,
Repairing,
etc. Expert.
INTERPERSONAL SKILLS: Equal to my technical ability.
EXPERIENCE
COMPUTER CONTRACT
WORK
OTIS ELEVATOR NAA
(UTC), Farmington, CT 5/99 -
6/23/2000
MS Mail Admin v 3.2 Remote & 3.5 LAN/SERVER.
Exchange 5.5 co-Admin.
Create / Delete / Migrate accounts. Maintain documents for new
installs, etc.
Use MailRed 3rd party mail forwarding / migrating tool.
Maintain the MS MMTA servers.
Assist in migration strategies for deployment of Outlook 98 for
the
field uses.
Act as 2nd/ 3rd level resource to the helpdesk for unsolved calls
or
calls requiring research or investigation into failed mail
deliveries & DL & DirSync latency issues in Ms Mail or
Exchange 5.5.
Co-Manage Client Roll-outs / Upgrades / Migration from Ms
Mail to
Outlook 98 / 00.
GE CAPITAL, Danbury 4/1/98-5/22/99
IMPROVE DESKTOP SUPPORT THROUGH
STANDARDIZATION & AUTOMATION:
TOOLS: GHOST 4.1a Pro, Batch Files (& some Kixtart
scripts), &
Process Documentation.
APPROACH:
Get involved in building machines (software: OS + Apps) using
the
existing methods. Then analyses what is being done and why for
app
installs. Create or update clear turn key install procedures (how &
WHY). Next, Script the install process & application of patches,
creation of custom sessions, etc. Then do a limited roll-out to a
small production end-user group.
Next, build ghost images from the process mentioned above add
tools
for trouble shooting by the help desk or a tech. Customize the
look
and feel for a corporate standard desktop that enhances the
efficiency and ease of use by the end-user.
Setup the schedule for nationwide Laptop Refresh with 3 major
objectives: Standardize on corporate mandated software, address
Y2K
issues - apply win95 patches, Apply Firmware Updates, &
Repair or
Upgrade all hardware. Some of the main software upgrades
included
Replacing: Win95.0/A (OSR/1) with Win95B (OSR/2); ccmail
2.21 with
Exchange Server 5.0/5.5 and Outlook 97/98 client, et al.
Command Systems: The Hartford (Simsbury) 7/97-2/98, Gerber
Scientific (Optical division)
6/97-7/97
.
The Hartford
(Simsbury)[7/97-3/98]
LAW DEPT. Windows 95 Roll-out: upgrade 50 workstations to
win95
across 8 different PC hardware platforms [Compaq Deskpro
xl560
EISA/PCI/Fast SCSI-2/IDE,575 IDE, 2000, 4000166 MHz,
4000 166mmx,
4000 MMX 233Mhz, LTE 5200, and Armada 7750].
Gerber Optical: Trouble shoot network problems(slowness,
TCP/IP DNS
& WINS issues from the network (servers) and desktop(client
PC's)
Implement Standard desktop(win95) Image with Office 95 and
Outlook97
(Exchange client). Setup Help desk call sheet. Voice mail.
Documented all training procedures for employees manning the
help
desk. Conducted interviews for additional personnel. Made
hardware
recommendations for new PC's. Standardized BIOS in desktops
by
obtaining and flashing all PC's in a standardization
roll-out/update. Research dynamic link errors.
CDI/ Bank
Boston, CT 2/97-6/97Desktop Support Specialist/ Help Desk
.
Answer level 1 & 2 incoming calls & Escalating as needed.
Reset passwords in Novell 3.x and 4.x
Administer basic network activities: add/del users, add/del
folders, rights, etc.
Lotus cc:Mail administration, passwords, installs, etc.
Documentation: Standardize and document help desk procedures.
Help develop and administer LAN agenda and participate in
planning
NT roll out.
Paramount Systems/ Northeast Utilities
Berlin, CT: 7/96-1/31/97
Work closely with high volume of customers to on the phone and
in
person.
Novell 3.12 and 4.x: Drive/Print Queue Mapping, Client32
trouble
shoot, etc.
MS Office Suite 7.0, Mainframe, CICS, DEC/VAX support.
LNotes, cc:Mail, GroupWise, VAX Mail, SMTP/Internet Mail,
Re-image,
Laptops: ThinkPad 700 Series, Dell Latitude Xpi, train users &
troubleshoot.
Shiva Dial-Up support for the Work-At-Home concept (resident
expert).
Aerotek/James River Corp
. Norwalk, CT: 1/96-7/96
Manage i96 7 member Roll-Out Team by planning &
implementing LAN
migration activities. Keep project running on time and maintain
QC.
Write a weekly summary and progress statement.
Assist with Novell 3.12 to NT 3.51 Migration (mostly
Client/Desktop Side).
Win95 training and MS Office Suite (7.0) training.
EDUCATION:
THE UNIVERSITY OF CONNECTICUT,
Storrs, CT
Bachelor of Arts
in Economics, August 1991.
GHOST 4.1
MS Internet
Explorer 2
MS Internet Explorer 2
Internet Mail
IPX/SPX
LAN
Laptops
LAW
ccmail
Lotus cc: Mail
cc:Mail
Lotus cc:Mail
ccmail 2.21
Lotus
Notes 4.1
Lotus Notes 4.1
Magic 2
Mainframe
memory
MEMORY
Memory
MCSE
Exchange
Exchange 5.5
Exchange 5.5 (server
Exchange Server 5.0/5.5
MS Mail
Ms Mail
Ms
MS Office Pro 4.3
MS Office Suite 7.0
MS Office Suite
Office 95
97
Outlook97
Outlook 97
Outlook98
Outlook 98
VB5
win 3
2000
Win 3.1
Novell 3.12
Novell 3.x
OS
OPERATING SYSTEMS
Partition Magic
Partition Magic 3.0
WinInstall 5.1
NT 3.51
Y2K
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