Customer Service Director

Chelsea A. LeValley

*********@****.*** 513-***-****

EDUCATION:

Elon University, Elon, N.C.; B.F.A. Music Theater Minors: Leadership, Communications; Grad. 2011

Dean s List 2007-present; Distinguished Leadership Fellow; Alpha Psi Omega Theater Honors Fraternity

WORK EXPERIENCE:

High adventure Camp Supervisor and Counselor Springhill Camps, IN Summer 2007-2008

Managed facility and all necessary equipment

Conducted and lead small and large group debriefing and brainstorming sessions

Catalogued data

Summarized and presented findings to improve recreational experiences

Facilitator of the Elon Challenge Course Elon, NC 2007-present

Demonstrated ability to plan events, analyze group dynamics, foster group participation

Designed and wrote lesson plans

Evaluated customer desires

Established relationships with clientele prior to service to enhance customer satisfaction

Associate and Shift Leader: Panera Bread and Coldstone Creamery Cincinnati, OH 2005-2007

Managed the barista, the bakery, the dining room, the cashiers, all phone calls,

Supervised employees; responsible for scheduling, phone orders, cake decorating, store hours of

operation and distribution of paychecks

Trained all new employees

Recognized publicly by managers for superior customer service and contribution to increased

revenue

PROFESSIONAL EXPERIENCE:

Executive Coordinator of Intervarsity Fellowship Elon, NC 2008-present

Responsibilities included but were not limited to:

Securing in-demand lecturers, hosted and marketed events to entire school

Planning, coordinating, scheduling, and directing all leadership meetings

Mentoring individual leaders weekly

The liaison for key committees

Pioneered organization that has provided a stronger fellowship presence on campus

Director of Elon Challenge Course Elon, NC 2007-2009

Designed and implemented new marketing plan that dramatically increased participation

Designed media presentation for university faculty and student leaders

Collaborated with teams for organizational development while increasing productivity and

reaching personal goals

Hired and trained all employees

Booked professional organizations, MBA programs, and student organizations

Director of Elon Theater Productions Elon, NC 2007-present

Auditioned and cast multiple productions including one acts, and a new play

Designed and implemented lighting, set, and sound

Conceptualized and arranged piece selections; scripted program

Recognized as compassionate and affirmative leader

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