Customer Service Representative
Resume:
Kristina Davis
Email: *********@********.***
Address: relocating
City: Charlotte
State: NC
Zip: 28205
Country: USA
Phone: 814-***-****
Skill Level: Experienced
Salary Range: 50
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KRISTINA R. DAVIS
8398 Standing Stone Rd
Huntingdon, PA 16652
*********@********.***
Business communication graduate experienced in customer satisfaction and care, leadership, creative thinking, and quick decision making. Diligent problem solver with exceptional supervisory and decision-making skills, including leading others while encouraging a positive and efficient work environment. Strong communication skills and demonstrated ability to work under tight deadlines while performing individually and collaborate in a team environment.
EDUCATION
* Bachelor of Science - Business Communication from University of Phoenix 2012
CAREER HISTORY
J C Ehrlich Pest Control (2007 to Present)
Customer Service Representative
* Provided education, guidance, and recommendations for new and current customers, dispatching technicians and field representatives to address customer needs through telephone and email communication.
* Managed files ensuring accuracy in crucial member information.
* Maintained a simple and efficient filing system and provided a structured and detailed collection of documentation for clients.
* Conducted payroll activities for a team of nine technicians through end of day work order reconciliation.
* Sustained district and regional goals for accounts receivable balances through a consistent collection call schedule and customer counsel.
* Provided detailed and proficient record keeping and worked closing with third party companies to maintain a fleet of 18 vehicles including repairs and inspections.
* Created and maintained geographic and cost efficient daily schedules for a team of nine technicians and one sale representative.
* Organized, scheduled, and dispatched specialized equipment for specialty services at a regional level.
* Achieved and surpassed all skill levels required within position before expected timeline.
* Engaged clients by informing of products and service generating profit and recommendations of business.
* Proficiently created daily deposits at the district level from customer payments.
* Experienced and comfortable is conflict resolution and crisis management pertaining to customers and colleagues, engaging useful authoritative privileges granted to employee by management staff.
* Demonstrates competencies in calming and soothing customers in high tension situations, retaining the relationship, satisfying the customers concerns in a skillful manner, and maintaining the company`s reputable name.
* Effectively collaborated with colleagues and management staff in a team environment and excels at completing individual tasks in a thorough, competent, and well-organized fashion.
Lia Sophia (2006 to 2007)
Consultant
* Engaged clients by informing of products and service generating profit and recommendations of business.
* Organized, placed, and processed orders for clientele.
* Educated customers and engaged guests with fun and interactive home show parties, promoting the company`s products and highlighting featured and seasonal pieces.
* Directed the shipment for client orders to party holders or directly to customer homes.
Daytona Employment Agency (2005 to 2006)
Temp
* Managed files ensuring accuracy in crucial member information.
* Maintained a simple and efficient filing system and provided structured and detailed collection of documentation for clients.
* Managed front line of agency fielding phone calls, answering inquiries, and directing calls to appropriate departments.
MBNA (2003 to 2005)
Customer Advocate
* Account Management
o Created new accounts through rate and benefit promotionals and extended and maintained strong customer relationships with the enhancement of current accounts.
o Counseled and directed current customers on ways to save money through balance transfers with promotional rates.
* Educator/Trainer
o Developed employee skills and confidence in business products and services to improve accuracy and efficiency.
o Educated new hires on law abiding behaviors and proper and professional phone etiquette.
ADDITIONAL SKILLS AND RECOGNITION
Strong working knowledge of MS Office Word, Excel, HTML, Outlook, PowerPoint
General office duties
Strong communication skills, both verbal and written
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