Project Management

David Hidy

***** ***** ** ********, ** ***** 562-***-****

******@*******.***

Objective: A challenging position in Information Technology where my broad skill-set,

project

management and effective administrative experience can broaden the base of

expertise in your department and I can continue to grow as an IT professional

Experience

Thales Defense & Security, Inc. Thales Avionics Inc Irvine, CA

Systems Administrator Project CoordinatorJanuary 2011 to Present

Systems Administrator - Site Coordinator (TDSI) January 2008 to January 2011

nd

Network Technician - Site Lead (2 Building) January 2007 to January 2008

Help Desk AnalystMay 2006December 2006

Domain lead for USA IT for PBX and ITIL

Designed and implemented network configurations, network architecture (including

hardware and software technology, site locations, and integration of technologies), and

systems

Owner of account creation process for USA IT

Structured and maintained I.T. operations within DOD standards for TDSI

Monitored system performance and provided security measures, troubleshooting and

maintenance as needed

Managed multiple site IT infrastructure change projects bringing locations under USA IT

domain and processes

Lead IT coordinator for Pittsburgh and NY offices (50 users, no local IT)

Participated in multi-year budget process

Alcatel PBX administrator

Administer 25 servers, include various business applications and IT Tools

Project coordinator for various Help Desk and infrastructure projects

Knott's Berry Farm Buena Park, CA

Field TechnicianMay 2004 to May 2006

Refurbished laptops, desk stations, test stations, and various computer components.

Troubleshooting on network connectivity, desktop configuration, printer s connectivity,

and

network access issues regarding permissions

Maintained all CAT-5 and infrared ports around the station using the punch down tool and

other related tools, serviced all quad racks, battery chargers and kept track of stock

items

Supported multiple POS systems for 300 park employees

Level 1 & 2 PBX tech supporting over 1500 phone lines

Technical Proficiencies

Windows 2000, XP, Vista, 7

Exchange 2003, 2007, BES

LAN, WAN and VPN technologies

Project management and process creation

DNS, DHCP, IIS, VMWare, AD 2000-2008, Net Backup, Surf Control, Sonic Wall

Acronis, Ghost, McAfee Epo, Safe boot, IP KVM, Symantec DLO

Alcatel PBX

Numara Footprints, Desktop Authority, desktop management systems, expert in desktop

environment

5+ yrs experience working in global enterprise environment (70,000 employees)

Accomplishments

TDSI I.T. Infrastructure Build Out

Helped build from scratch IT infrastructure across two sites

Created and defined I.T. processes based upon ITIL standard

Involved in all infrastructure and desktop environment roll out due to small

implementation

team

Main responsibilities included implementation of network systems, desktop management,

web filtering, security systems, AD environment, BES, and all cabling and patching

Trained users on new environment, tools, and processes

North American ITIL Project

Evaluated service management solutions for all of North America

Created and defined North America I.T. processes based upon ITIL standard

Processes were adopted across all North America sites

Led in the configuration and rollout of Numara Footprints nationwide

Trained both infrastructure and business I.T. staff on Numara Footprints (80 hrs)

Mobility Upgrade

Led team of 4 in upgrading 150 laptops in 2 weeks

Planned and scheduled all user community appointments

Required clean image of Laptop and install of updated VPN and encryption software

95% of laptops were completed on time

Education

University of Phoenix Whittier, CA

MBA Concentration in Technology Management 2011

ITT Anaheim, CA

B.S. Data Communications 2007

ITT Anaheim, CA

A.S. Computer Networking 2005

ITIL v3 Foundations Certification

San Diego Mesa College Whittier, CA

HITECH - Technical/Software Support Staff 2012

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