Customer Service Technical Support
Resume:
Pauline Kurdt
Technical Support Specialist III Open to new opportunities
Location
Boulder, Colorado (Greater Denver Area)
Industry
Information Technology and Services
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Pauline Kurdt
Contact Pauline Kurdt directly
Pauline Kurdt's Overview
Current
Founder Technical Support Specialist III at Senior Technical Support Specialist
Leadership in Boulder, Colorado
Waiver Secetary for the Boulder chapter for the Society for Creative Anachronism (SCA) at
Society for Creative Anachronism, Inc.
Past
Technical Support Help Desk Specialist, Level 3 at Lockheed Martin
Branch President for the Boulder chapter fro the Society for Creative Anachronism (SCA)
at Society for Creative Anachronism, Inc.
Associate Customer Support Analyst at Directfit
Customer Service Representative at ARC
Help Desk Administrator at Spectra Link
Corporate NT Administrator at McKesson HBOC
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Education
University of Northern Colorado
Recommendations
2 people have recommended Pauline
Connections
454 connections
Pauline Kurdt's Summary
Technical Support Specialist III
Connect with me on LinkedIn using:
******@*****.***
All Invitations to Connect Welcome
LION LinkedIn Open Networker
Recruiters, HR Managers, Hiring Managers, Director IT, VP IT connect with me to get
access to my network deep in industry leadership.
Preferred Locations: Longmont, CO, Boulder, CO Area, Loveland, CO
15 years of IT experience that ranges from Help Desk Analyst to Systems Administration.
My experience in supporting multiple corporate divisions includes: remotely assisting
clients with their Windows 7, Vista, and XP issues, helping clients resolve VPN
connectivity issues, provide technical, operations and training support to clients of
company computers in person, on the telephone, and via e-mail or chat relative to desktop
hardware and software packages, coordinating vendor support of server hardware maintenance
minimizing down time that impacts system users, and coordinating Windows, e-mail, and
remote access account requests.
I am currently in the process of seeking her Six Sigma Greenbelt certification.
If you would like to brainstorm or collaborate on any of these perspectives, contact me
at ******@*****.***.
Specialties
Experience supporting various Windows operating systems: XP,
2000, Vista, 7, networks, remote access connectivity, vendor/client relations,
Track-It Password Resets Support Magic Dameware HelpStar Account Administration Deskside
SysAid PC Anywhere Call Tracking Norton Ghost User Manager Help Desk Institute Touchpaper
Ghosting Remedy Ticketing System Account Creation Numara Track-It Spiceworks Ghost
Pauline Kurdt's Experience
Founder Technical Support Specialist III
Senior Technical Support Specialist Leadership in Boulder, Colorado
2012 Present (less than a year) Boulder, Colorado
Attending Networking Events
Researching Industry Leaders
Tracking Industry Trends
Participating in Industry Discussions
Waiver Secetary for the Boulder chapter for the Society for Creative Anachronism (SCA)
Society for Creative Anachronism, Inc.
September 2011Present (1 year 1 month) Boulder and Broomfield County
Confirm membership information or make sure waiver is signed at local practices.
Technical Support Help Desk Specialist, Level 3
Lockheed Martin
Public Company; 10,001+ employees; LMT; Defense & Space industry
March 2002 June 2012 (10 years 4 months)
Provide technical and training support to users of company s personal computers by e-
mail, chat or telephone, relative to desktop hardware and software packages. Perform
hardware, software and network diagnostics. Coordinate repairs for server hardware. Point
of Contact for creating Windows and Exchange a accounts for new employees and assign RSA
SecurID tokens for employees & contractors.
Branch President for the Boulder chapter fro the Society for Creative Anachronism (SCA)
Society for Creative Anachronism, Inc.
Nonprofit; 11-50 employees; Arts and Crafts industry
June 2006July 2008 (2 years 2 months)
Society for Creative Anachronism (SCA) a 501(c) (3) historical educational organization.
Served as Branch President for the Boulder chapter, responsible for leadership development
in management team, public relations & new member recruitment.
Associate Customer Support AnalystDirectfitAugust 2001March 2002 (8 months)
- Receive client trouble calls and perform Tier 1 technical support of email, remote
access, Microsoft applications, Netscape.
- General computer and network troubleshooting.
Customer Service RepresentativeARCSeptember 2000September 2001 (1 year 1 month) Boulder, CO
- First point of contact for incoming technical questions.
- Representatives try to solve caller s problem on first contact. If the representative
is unable to do so, they are responsible for escalating the ticket to the correct tier 2
support group.
Help Desk AdministratorSpectra LinkJune 1999September 2000 (1 year 4 months) Boulder, CO
- Configured Laptops for field & inside sales representatives
- Created & maintained 200 Windows NT 4.0 user accounts & MS Exchange Mailboxes.
Corporate NT Administrator
McKesson HBOCAugust 1997March 1999 (1 year 8 months) Broomfield, CO
- Supported hardware & software for Compaq servers & desktops.
- Created/Maintained user accounts & MS Exchange mailboxes.
- Supported hardware & software for corporate laptops.
Pauline Kurdt's Skills & Expertise
Computer Software Troubleshooting
Computer Hardware Troubleshooting
Microsoft Office
Windows 7
Situation Analysis
Vendor Relations
Help Desk Support
Password Resets
Six Sigma
Green Belt
Troubleshooting
Remote Troubleshooting
Pauline Kurdt's Courses
Technical Support Help Desk Specialist, Level 3
Lockheed Martin
Leading Teams
Effective Business Writing for Managers
Six Sigma DMAIC: Defining the Problem-SkillSoft
Six Sigma DMAIC: Measuring the Process-SkillSoft
LM21 Overvew
LM21 Awareness Training
Six Sigma DMAIC: Analyzing the Data
Pauline Kurdt's Education
University of Northern Colorado
BS, Business Administration - Computer Information Systems
Pauline Kurdt's Additional Information
Groups and Associations:
Colorado IT Community
Colorado Prestigious Professionals-Elite Networking Platform
Computer Technicians - PC Techs - Desktop Support
Denver Technical Professionals
INT User Group
IT, Computer Software & Hardware
Jobs In Colorado
Lee Hecht Harrison U.S. Alumni Network
Lockheed-Martin Employees
SCA - Society for Creative Anachronism
Senior Technical Support Specialist Leadership in Boulder, Colorado
The Recruitment Network
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