Customer Service Representative
Resume:
Ella Jackson-Bey
Email: ********@***********.***
Address:
City: Locust Grove
State: GA
Zip: 30248
Country: USA
Phone: 678-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Client-focused Customer Representative with 20 years of providing solutions to customers. Solid understanding of the [ systems and program areas].Client-focused Customer Representative providing solutions to customers. Solid understanding of the telecommunication business. Creative and professional with extensive project experience from concept to development. Talents include courteous, professional, and knowledgeable.
Educational Background:
High School Dipolma from Adelphi University, Garden City NY 1/2001 to 5/1996 (Elementary Education)
Job History / Details:
Professional Profile
Client-focused Customer Representative with 20 years of providing solutions to customers. Solid understanding of the [ systems and program areas].Client-focused Customer Representative providing solutions to customers. Solid understanding of the telecommunication business.
Creative professional with extensive project experience from concept to development. Talents include courteous, professional, and knowledgeable.
Qualifications
Self-motivated
Proficient
Team liaison
Strong verbal communication
Strong verbal communicConflict resolution
Conflict resolution
Computer proficient
Microsoft office
Multi-Task management
Sales expertise
Customer needs
Customer satisfaction
Collections and credit
Kept records up-to-date
Computer literate
Training and development
Extremely organized
Experience
April 1974 to November 1998
Verizon New York, New York
Customer Service Representative
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Education
1996 Adelphi University Garden City, New York
Master of Arts Elementary Education
Attended York College attained Bachelors of Arts in Sociology 1984.
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