Customer Service Administrative Assistant
Resume:
Laurie Mummert
Email: *********@********.***
Address: ** ***** **** ****** ** Box 222
City: York New Salem
State: PA
Zip: 17371
Country: USA
Phone: 717-***-****
Skill Level: Management
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
85 North Main Street
PO Box 222
York New Salem, PA 17371-0222
Dear Human Resources Representative:
My interest in continuing my professional career in the Administrative Assistant field has prompted me to submit my resume for your review. I have 35 years of experience in Customer Service and Operations and will bring a mature work ethic to the workplace. I was successful in processing the paperwork to qualify for bidding and reward of over 20 government/state contracts with maintaining accurate files for each of these contracts. I controlled inventory for the three divisions which made up the company: grocery, government/state, and miscellaneous with obtaining customer satisfaction and saving the company money. In maintaining stock for government/state contracts, one contract alone could consist of over 1,000,000 forms and envelopes. With my prior customer service experience, processing/maintaining government/state contracts, and additional skills listed, I am confident I can quickly become productive and provide excellent customer service.
In prior employment, I advanced from Receptionist to Administrative/Purchasing Agent and from Teller to Assistant Manager. My responsibilities have included problem resolution, administrative, and human resource duties. I take pride in being entrusted to handle confidential information. I can handle multiple projects at the same time by prioritizing tasks and enjoy solving customer problems, so they will want to continue using our service.
I was fortunate enough to take time off to investigate new opportunities where I can continue to develop my skills and apply my knowledge towards broader responsibilities and advancements.
I am available for an interview at your convenience and welcome the opportunity to further discuss my interest and qualifications. I can be reached at 717-***-**** or *********@********.***.
Sincerely,
Laurie G. Mummert
Enclosure
LAURIE G. MUMMERT
85 North Main Street, PO Box 222
York New Salem, PA 17371-0222
717-***-**** Email: *********@********.***
PROFILE: Versatile administrative professional totally involved in and dedicated to the services and quality of an organization, always maintaining strong customer service.
QUALIFICATION SUMMARY:
A productive team member with extensive Customer Service and Operations/Management experience.
In-depth knowledge of Peachtree Accounting System and Microsoft Office application including Word, Excel, Outlook (Email), with some knowledge of PowerPoint. As quoted by Fred B. Shoemaker, company co-owner, "The one I rely on to keep me organized, and to follow through in the accomplishment of tasks." Recognized frequently by supervisor and co-workers for the ability to coordinate with customers the best solution for inventory control issues. Volunteered frequently to assist co-workers in resolving current stock usage. Exceptional attendance/punctuality record.
EMPLOYMENT HISTORY:
KELLY SERVICES (VOLVO/MACK TRUCK LOGISTICS CENTER), York, PA March 2012-October 2012
Senior Administrative Assistant
*Assistant to Manager.
*Tallied, maintained, and processed employee time records.
*Created Microsoft Excel spreadsheets for tracking employee hours.
*Coordinated and maintained monthly inspections.
*Developed receiving and shipping procedures for Overseas Mixed Container project.
*Processed and maintained Overseas Mixed Containers. Prepared shipments.
*Resolved customer inquiries.
*Communicated customer shipments by Microsoft Outlook Email.
*Data Entry of shipments into computer program, Atlas, for transmitting booking requests (Bill of Lading).
*Prepared and maintained Microsoft Excel "Daily Activity Summary" spreadsheets.
*Prepared and communicated shipment discrepancy reports.
*Conducted shipment verifications.
LASER IMAGING SYSTEMS, INC., York, PA 1995-2010
Purchasing Agent/Inventory Manager/Administrative Assistant/Receptionist
*Prepared Microsoft Excel spreadsheets for production of customer orders.
*Processed and maintained government/state bids, contracts, and renewal contracts. Maintained up to date and accurate files for these contracts.
*Implemented the requirements for qualification in bidding on government/state contracts.
*Approved window mailing envelope measurements for proper insertion and compliance with postal regulations.
*Corresponded by telephone or email with customers and vendors on revisions and usage of stock.
*Resolved customer inquiries on revision dates.
*Purchased inventory and supplies to maintain customer accounts with saving company and customer money through minimum cost and waste.
*Performed weekly reviews to maintain stock for usage spikes and decreases in the weekly production of the grocery store division.
*Maintained stock for monthly productions.
*Oversaw invoicing of inventory. Prepared and entered purchase and sales orders in Peachtree accounting system. Converted purchase orders to vendor invoices.
*Relied on by owners to prepare end of month inventory totals for accounting reconciliation of business.
*Troubleshot inventory discrepancies. Performed inventory counts.
*Typed and formatted sales executive letters in Microsoft Word.
*Assisted in supervising office.
*Trusted as an authorized signer on business checking accounts. Prepared and processed bank deposits.
*Processed monthly receivables for secondary corporation.
*Interviewed, hired, trained, and supervised receptionist and warehouse personnel.
*Arranged for temporary employees. Processed employment newspaper ads.
*Maintained telephone system and backed up the switchboard personnel.
ADDITIONAL EXPERIENCE: BANKING, ASSISTANT BRANCH MANAGER
QUALIFICATIONS:
*Oversaw daily branch operations and monitored branch budget.
*Handled and resolved customer problems. Approved procedures and check cashing activities.
*Supervised, evaluated, and scheduled staff of 20. Trained/developed personnel and assisted with hiring of new employees.
*Ensured policy, procedure, and security compliance.
*Operated information/database system and maintained overdraft system. Prepared correspondence.
*Implemented new programs and motivated staff for cross selling.
*Conducted weekly staff meetings and monitored physical condition of branch and ATM area.
*Assisted with promotional, collections, and clerical functions.
*Conducted branch and ATM settlements, reconciled daily transaction activities. Performed savings bond transactions.
*Operated safe deposit box area and assisted with switchboard.
POST-SECONDARY TRAINING:
Microsoft Excel Building a Winning Team
Accounting Coaching Improves Performance
Computer Operations Behavior Style Analysis
Basic Programming Quality & Stress Management
Role of a Supervisor
Performance Appraisals/Reward Performance
CERTIFICATES: Employee of the Month. Honor Roll Student all through high school.
EDUCATION: High School Graduate, York County School of Technology, Food Prep and Health Assistant Program
VOLUNTEER ACTIVITIES:
York Hospital Fete
Uniform Coordinator for Youth Baseball
Multiple Sclerosis Monetary Collection
Church Youth Programs
School Projects
Nursery Coordinator for Church
Fundraising for Youth Baseball and School
Church Banquets (Setup and Serve)
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