Customer Service Manager

Kimberly Abrudan

Email: ********@************.***

Address:

City: Wilmington

State: DE

Zip: 19805

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished manager with extensive international experience in customer service, organizational and supply chain management in a complex environment. Proven track record of successfully employing best practices that strengthen vendor and customer relationships, support sales and executive staff, improve efficiency, reduce costs, maximize profitability and drive brand growth.

Educational Background:

High School Dipolma from Montgomery County Community College, Philadelphia PA 1/2001 to 5/2006 (Liberal Studies)

High School Dipolma from Montgomery County Community College, Philadelphia PA 1/2001 to 10/2012

Job History / Details:

Executive Summary

Accomplished manager with extensive experience in customer service, organizational and supply chain management in a complex global environment. Proven track record of successfully employing best practices that strengthen vendor and customer relationships, support sales and executive staff, improve efficiency, reduce costs, maximize profitability and drive brand growth.

Core Qualifications

Customer Service

Organizational Management

Supply Chain

Inside Sales

Sales Force/MYOB/SAP/RFQ

Strategic Decision Making

Terms Negotiation

Inventory

QC/Compliance

Logistics

Project Management

Six Sigma/8D

Professional Experience

September 2008 to 10/13/2012 12:00:00 AM

Thornley Company/Impact Colors Inc. Newark, DE

Global Customer Service Manager

Provide highest level of customer, vendor and distributor satisfaction while ensuring goal profits are met or exceeded. Leadership in the day to day operations of the corporate office, having responsibility for customer service, procurement, fulfillment, logistics, inventory, lab, QC, compliance, quotes, inside sales, term and cost negotiations, as well as supporting the network of sales staff and distributors in over 30 countries.

August 2006 to August 2008

Lincoln Technical Institute Plymouth Meeting, PA

Career Services-Business/Professional Instruction

Provide career guidance, support services, professional development training and placement assistance to graduates of the Medical Assistant certificate and Associates degree programs. Honors Advisor and curriculum advisory and graduation board member.

February 2002 to August 2006

Schwenksville Veterinary Medial Arts Schwenksville, PA

Practice Manager/Veterinary Surgical Technician

Highly visible full service office responsibilities, including client intake, scheduling, vendor & inventory management, A/R, A/P, new hire training. Initiated annual reminder system and inventory reduction program resulting in increased profits and reduced operating costs. General and orthopedic surgical assisting, venipuncture, labs, autoclave, anesthesia, endo-tubing, triage, critical and post operative care.

Education

2011 Villanova University,

Master Certificate in Organizational Leadership

Strategic Organizational Leadership

Six Sigma- Green Belt

Finance & Accounting

2006 Montgomery County Community College,

Associate in Science- Liberal Studies

4.0 GPA

Summa Cum Laude

President Phi Theta Kappa

Affiliations

World Trade Center Delaware

Soroptimist International Tri-State Region-

Woman of the Year 2006

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