Customer Service High School

Courey Gibbs

Email: ********@******************.***

Address:

City: Baltimore

State: MD

Zip: 21218

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Professional with seven years of experience in customer service, sales, direct marketing, telemarketing and call center operations. Demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased repeat and referral business. Talent for identifying customer needs and presenting appropriate company product and service offerings. Excellent in resolving escalated customer service issues. Proficient with Microsoft Office System including (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook)

Educational Background:

High School Dipolma from CCBC Essex, Baltimore MD 1/2001 to 1/2012 (Business Managment)

High School Dipolma from Parkville High School, Baltimore MD 1/2001 to 10/2012

Job History / Details:

Summary

Customer Service Professional with seven years of experience in customer service, sales, direct marketing, telemarketing and call center operations.

Demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased repeat and referral business.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Excellent in resolving escalated customer service issues.

Proficient with Microsoft Office System including (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook)

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Cross-trained all new call center representatives.

Experience

10/13/2012 12:00:00 AM

January 2012 to July 2012

Ruby Tuesday Baltimore, Maryland

Line Cook

Prepped items for later use to save time during busy work hours.

Diligently restocked work stations and kept them clean

Took initiative to find extra tasks when scheduled duties were completed .

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly

April 2008 to January 2012

USA HOME LOANS LLC. Baltimore, Maryland

Mortgage Banker

Serve as licensed loan officer and conducted refinance, new purchase and loan modification in 46 states.

Cold call to residential home owners to consider refinance.

Run and approve credit.

Create new loans for custom needs of the customer.

Send pack out and receive pack into processing and underwriting.

March 2006 to April 2008

HSBC Baltimore, Maryland

Customer Service Representative

Receive incoming call for al customer service needs.

achieved perfect score on all phone monitors throughout tenure.

Handle all problems dealing with customer and also offer up-sell product services through programs company offered.

Send in weekly reports.

August 2005 to September 2006

UNITED EQUITY Towson, Maryland

Customer Service Representative

Cold call and receive incoming calls about mortgage refinance .

Talk to customer and qualify them to speak with Loan officer.

Offer financial advice to give customer the loan they were lookin for.

Education

2013 CCBC Essex Baltimore, Maryland

Business Managment

2003 Parkville High School Parkville, Maryland

High School Diploma accounting & Biology

References

References available upon request

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