Customer Service Manager

Cynthia Blaz

Email: ********@*****-********.***

Address:

City: Livermore

State: CA

Zip: 94550

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Over 20 Years experience in Customer Service and Accounting providing excellent account accuracy and problem resolution Superior problem account resolution skills. Motivated self-starter or valuable team player.

Educational Background:

High School Dipolma from Las Positas College, Livermore CA 1/2001 to 10/2012 (General Education/Surgical Technology)

Job History / Details:

Summary

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Over 20 Years experience in Customer Service and Accounting providing excellent account accuracy and problem resolution

Superior problem account resolution skills.

Highlights

Conflict resolution techniques

Excellent time management skills.

Client relations specialist

Customer-focused

Effective workflow management

Skilled multi-tasker

Effective problem solver

Meticulous attention to detail

Experience

September 2007 to October 2011

H&H Recovery Livermore, Ca

Customer Service -Personal Assistant

Addressed and resolved non-routine, complex and unexpected variances.Prepared accurate financial statements at end of the quarter.Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.Reconciled bank statements to clients' books and prepared financial statements from client documents.Reconstructed accounting records from clients' checks and cash receipts.Reconstructed accounting records from clients' checks and cash receipts.

February 1990 to April 2007

Scott' Trailer Repairs Union City, Ca

Office Manager - Owner

Completed and mailed bills, contracts, policies, invoices and checks.Completed and mailed bills, contracts, policies, invoices and checks.Computed, recorded, and proofread data, records and reports.Performed heavy bank reconciliations and cash flow statements.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Managed employee benefits program and filed quarterly sale tax .Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.Communicated with customers, employees and other individuals to answer questions and explain information.

January 1991 to January 1997

Ball Screws & Actuators Co., Inc. San Jose, Ca

Customer Service/Inside Sales Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.Adhered to all confidentiality requirements at all times.

Monitored the daily activities of 10 customer support teams. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Facilitated inter-departmental communication to effectively provide customer support.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

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Education

Las Positas College Livermore, Ca

High School Diploma General Education/Surgical Technology

4.0 GPA

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